Customer Service Representative

Manifest Solutions is currently seeking a Customer Service Representative for an onsite position in Benton Harbor, MI.

• Act as the primary contact for customers during new installations, addressing inquiries and concerns, and providing updates throughout the process.
  
• Collaborate with internal departments for timely scheduling and completion of installations, while maintaining accurate records in the CRM system.
  
• Educate customers on utility services and energy efficiency, contributing to process improvements for enhanced satisfaction and efficiency.
  
• Utilize knowledge of equipment and systems, maintaining intermediate computer literacy to perform cost-effective work.
  
• Train and guide employees, adhering to company policies and fostering a cooperative environment.
  
• Adjust work activities based on time constraints, seeking information to enhance job skills.
  
• Network with peers, contribute to team goals, and make decisions that improve efficiency and customer satisfaction.
  
• Coordinate with internal departments to resolve customer concerns and ensure positive customer experience throughout the process.
  
• Assist in scheduling jobs and planning project activities, ensuring safe working environments and effective communication of project details.
  
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate degree in Electrical, Electronic, Civil, Mechanical Engineering Technology, Business, Communications, or a related field preferred.
  
• 2 years of utility industry experience with a bachelor’s degree.
  
• 4 years of related experience with an associate degree.
• 6 years of related experience with a high school diploma/GED.
  
• Previous customer service experience, preferably in the utility or service industry.
  
• Strong communication and interpersonal skills.
  
• Ability to manage multiple tasks and prioritize effectively.
  
• Proficient Outlook and Excel.
  
• Occasional travel may be necessary, ranging from 10% to 25%. May travel to other service center locations once a week. Travel for in-person meetings, training sessions, and team collaboration. Will drive own vehicle. Expense Mileage. No overnight travel.