Customer Quality Engineer II

You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan.

POSITION OVERVIEW

To be the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers’ expectations.

This position will work onsite at the Global Headquarters in Zeeland, MI.

WHAT YOU’LL DO

• Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.
• Communicate customer expectations to the appropriate Gentex teams (lab/production/design).
• Provide pulse of assigned customer(s) back to the organization.
• Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process.
• Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes.
• Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
• Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
• Other duties as assigned.

HOW YOU’LL DO IT

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
• Managing complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Quality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well.
• Building collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
• Maintain a high level of confidentiality, honesty and integrity with respect to company matters.
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT TO BRING

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience.
• 3+ years of relevant experience in a manufacturing, engineering, or quality environment.
• High ability to interact and influence customers using accurate overviews supported by detail.
• Ability to travel domestically and internationally, as necessary.
• Ability to accurately assess facts/situations in directing decision making process.
• Ability to understand and communicate engineering concepts, requirements, and processes.
• Proficiency in Microsoft Office Suite.

WHAT WILL HELP

• Experience working closely with operations teams.
• Knowledge of applicable industry standards.
• Practical insight into organizational processes.
• Strong service mindset towards operations and assigned teams.

Gentex is an equal opportunity employer

Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at [email protected]. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

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