Flooring Installation Manager

Job Description

Job Description

Job Summary

Are you a problem-solver with leadership skills and a passion for customer service? Join our dynamic Grand Rapids, MI team as an Installation Manager ! In this role, you’ll be the backbone of our installation department, ensuring smooth operations, managing a talented team of installers, and driving top-notch customer experiences. If you're ready to lead, innovate, and make an impact, we want you on our team!

What You’ll Do

The Installation Manager has a variety of duties and responsibilities that include, but are not limited to, the following:

• Lead the Team: Manage scheduling, assign installers, and oversee the daily operations.
• Customer Satisfaction: Ensure clients are happy by resolving issues swiftly and maintaining strong relationships.
• Site Inspections: Regularly inspect job sites to ensure quality and efficiency.
• Payroll Management: Approve and submit weekly payroll for installers.
• Recruitment: Onboard new installers to strengthen our team.
• Operational Excellence: Support achieving customer satisfaction and compliance goals.

Skills & Experience

• Excellent Communicator: You know how to listen and lead with clarity.
• Leadership: Inspire and motivate your team to perform at their best.
• Organized & Detail-Oriented: Keep things running smoothly and efficiently.
• Problem Solver: Quick to address challenges and find solutions.
• Customer-Centric: Always prioritize delivering the best service.

Qualifications

• High school diploma or GED equivalent
• Experience working in flooring installation or construction preferred

Other Requirements

• Must be able to pass a background check
• Must possess and maintain a current, valid driver's license.

Travel

• Travel is primary local during the business day, although some out-of-the-area travel may be expected.

Keller Interiors is a trusted partner in the home improvement industry, specializing in professional flooring and millwork installation services. With decades of experience and a reputation for quality workmanship, we support national retailers and local customers alike with reliable, efficient, and customer-focused solutions. Our team is built on integrity, accountability, and a commitment to creating outstanding installation experiences. At Keller Interiors, we believe our people are our greatest strength—and we’re always looking for dedicated professionals to grow with us.

Company Description

Keller Interiors is a trusted partner in the home improvement industry, specializing in professional flooring and millwork installation services. With decades of experience and a reputation for quality workmanship, we support national retailers and local customers alike with reliable, efficient, and customer-focused solutions. Our team is built on integrity, accountability, and a commitment to creating outstanding installation experiences. At Keller Interiors, we believe our people are our greatest strength—and we’re always looking for dedicated professionals to grow with us.