Project Coordinator

Project Coordinator

Department:  Service Delivery 
Reports to:  Director of Service Delivery 
Salary: $55,000-$65,000

Does this sound like you?

• Did you grow up wanting to organize everything?
• Are you the go-to planner with your friends and family?
• Do you love a mix of communication, organization, budgets, and technology?

Bonus:  Do you have experience working for an MSP or similar IT environment and enjoy it?

If this list of questions resonates with you, this job may be right up your alley! Read on. 

What does this job entail?

The role of Project Coordinator requires a combination of scheduling, project coordination, technical, and interpersonal skills. The successful candidate will be responsible for the planning and execution of projects, filling our technicians' schedules, and ensuring work is completed on time, on budget, and at or above our clients' expectations.

The Project Coordinator will work with cross-functional teams, create project schedules and resource predictions, and maintain strong relationships with our clients.

Our ideal Project Coordinator will possess strong communication skills, be highly organized, and operate in a fast-paced environment. They will also have a growth mindset, be comfortable with software tools, and have a technical aptitude. 

You do not need to have a project management certification to be successful in this role. 

What are the Position's Responsibilities? 

• Be the primary point of contact with MC clients on projects, responsible for keeping them up to date throughout the project. 
• Lead project planning and implementation 
• Coordinate the project scoping process in conjunction with our technicians 
• Create and manage project schedules, budget, and resources 
• Set the goals, tasks, and resource requirements for each project 
• Ensure our ProServices technicians have work scheduled 2-4 weeks in advance 
• Track project progress and deliverables, communicating to the client as needed 
• Regularly review project plans and schedules 
• Communicate project expectations and contribute to project plans (internally with the team and externally with our clients) 
• Resolve project issues and implement change orders 
• Report project progress and present solutions to problems (internal and external) 
• Lead kick-off and post-mortem project team meetings 
• Prepare spend and forecast reports during the project lifecycle 
• Work onsite with our clients along with the Pro Services technicians where appropriate 

What credentials and experience do you have?

• Strong interpersonal skills to influence cross-functional teams and build relationships with clients and stakeholders 
• Excellent organizational and time management skills, with the ability to manage multiple projects and prioritize tasks effectively 
• Comfort with project budget tracking, and forecasting 
• Experience creating or being involved in the Scope of Work process 
• Strong problem-solving skills, with the ability to identify and mitigate project risks 
• Excellent verbal and written communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders 
• Ability to analyze project data and create reports for stakeholders 
• Experience with resource allocation and vendor management 
• Familiarity with security and data privacy regulations and standards 
• Willingness to work onsite with technicians when it benefits the client and project 

What are  Macro Connect's Benefits? 

• Health, Dental, Vision, Short-Term Disability & Life Insurance 
• 401K with a company match of up to 3.5% 
• Vacation/Sick Days, Personal Days, and Holidays 
• Hybrid work environment 
• Mileage Reimbursement 
• Mental health resources 
• Professional Development Support and Funding 
• Coffee and bagels 
• Beautiful, modern, dog-friendly workspace 
• Company-wide performance-based year-end bonus 
• Profit sharing based on company performance 

Who is Macro Connect?
Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools, cities, and businesses achieve breakthrough performance by leveraging technology.

Our goal is to hire a Project Coordinator that fits with our company values and can provide extraordinary service to our customers.

Shared values are as important to us as skillset. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about the Metro Detroit community and believe we can play a part in the bright future ahead. We are constantly seeking out opportunities to expand our expertise and improve our clients' environments. If we are working against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we make a promise, we see it through.

We deal with demanding clients, and we expect our employees to take that in stride, keep a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We are obsessed with technology, hardware and software and its application in schools and businesses and are excited when we can provide a solution that improves outcomes.

Notes about our application process:

• A member of our team reviews every resume.
• We do not use AI when reviewing or responding.
• We move forward the most qualified candidates from an experience perspective, who also have very strong answers to our questionnaire.
• If you are not invited to interview, you will receive a declination email at some point during the process.
• We will not respond to candidates calling for updates on their application. Please email only; no calls.