Training & Development Program Manager

Job Summary
The Training and Development Program Manager leads the Bank’s training and development function across the organization and is responsible for the strategic planning, administration, delivery, systems management, and continuous improvement of enterprise learning initiatives. This role partners with leaders across departments to identify current and future training needs, prioritize learning initiatives aligned with organizational goals, and implement proactive solutions that strengthen team member capability, performance, engagement, and leadership development.

The position manages the full training lifecycle across the organization, including serving as the sole facilitator for in-person Personal Banker (Teller) class training two to three times per month, as well as curriculum design, classroom and virtual facilitation, learning management system (LMS) administration, training documentation, reporting, and effectiveness evaluation. As the central resource for organization-wide learning and development, this role works closely with the Human Resources department leader to implement training programs that support operational excellence, compliance, culture, and future growth. While the position does not currently supervise direct reports, it manages the training and development function, related programs, systems, vendors, and enterprise learning priorities.

*Please note - To support successful onboarding, this role requires completion of a two-week training program in-branch at one of our Oxford Bank locations.*

Primary Responsibilities
Proactive Strategic Support to the Organization
• Proactively identifies organizational training needs, skill gaps, emerging development opportunities, researches impactful training topics, and translates business needs into practical learning solutions through the development and execution of training initiatives aligned with strategic priorities and operational goals.
• Conducts training needs assessments and develops role-based learning plans and delivery approaches using adult learning principles, business priorities, and effective facilitation methods.
• Partners with senior leadership and department leaders to identify capability gaps, prioritize learning initiatives, and implement targeted development solutions that support organizational performance and future growth.
• Partners with leaders, and the CEO, strengthen meeting structures, support facilitation strategies, enhance participation and engagement through tools such as Poll Everywhere for meetings such as quarterly manager meetings and the annual companywide all-hands meeting.

Classroom and Virtual Facilitation
• Accountable for delivering engaging classroom, virtual, and one-on-one training sessions across a broad range of technical, operational, product, sales, and leadership topics to ensure knowledge transfer and practical application.
• Facilitates training on Personal Banker (teller) responsibilities, bank products and services, lending products, branch sales and referral practices, new hire orientation, and organization-wide development topics such as leadership development, Emerging Leaders, effective communication, and IT phishing/vishing awareness as examples.

Curriculum Design and Maintenance
• Accountable for designing, developing, and maintaining training curriculum, facilitator guides, participant materials and job aids aligned with business needs.
• Responsible for developing and maintaining training materials, visual aids, standard work instructions (SWI’s), instructor guides, participant guides, tutorials, and reference resources.
• Develops and refreshes training content to support onboarding, job proficiency, compliance, leadership development, and team member growth for all training department initiatives.

Administrative Coordination
• Responsible for all administrative functions necessary to track, deliver and document training programs, including scheduling, enrollment, attendance, completion tracking, training records, communications, and follow-up.

Reporting and Effectiveness Measurement
• Completes monthly, quarterly, or annual reporting requirements to ensure successful completion and tracking of required training across the organization utilizing various technology systems including ICBA, LMS system, Beauceron, etc...
• Accountable for evaluating LMS system coursework and training program effectiveness using data, surveys, feedback and performance outcomes to drive improvement.
• Establishes and monitors key performance indicators (KPIs) and uses data, feedback, and industry trends to evaluate training effectiveness, knowledge retention, business impact, and continuous improvement opportunities.

Learning Management System (LMS) Administration
• Accountable for the administration, maintenance and optimization of learning systems (ICBA, Beauceron, Jack Henry, PoshAI, etc…) ensuring accurate assignment, tracking, compliance adherence and reporting of training activities.
• Responsible for monitoring companywide required training, including cybersecurity and other assigned compliance learning, and provide reporting to leaders as needed.

Vendor and SME Coordination
• Effectively partners with third-party vendors/providers and internal subject matter experts to coordinate, schedule , and support training sessions, workshops, and supplemental learning resources.

Qualifications and Skills
• Comprehensive knowledge of training strategy, instructional design, curriculum development, job aid creation, and learning program administration, with demonstrated ability to design, implement, evaluate effective training programs and curricula.
• Proven ability to implement and facilitate technical, operational, compliance, leadership, and specialty training programs and events.
• Strong facilitation, presentation, and coaching skills across classroom and virtual environments.
• Proven ability to assess organizational training needs, identify capability gaps, and align learning objectives with business priorities.
• Strong interpersonal, written, and verbal communication skills with the ability to work effectively across departments, levels, and disciplines.
• Strong project management, organization, administrative coordination, and follow-through skills.
• Ability to quickly understand new information, translate it into effective training, and apply adult learning principles to varied learner needs.
• Experience or proficiency with learning management systems (LMS), training tracking tools, reporting, and technology platforms, including ICBA and PoshAI.
• Strong analytical, problem-solving, adaptability skills with the ability to manage multiple priorities.
• Ability to create engaging training content that supports diverse learning preferences and encourages practical application on the job.
• Must conduct themselves as an HR professional in all interactions and demonstrate sound judgment, professionalism, and discretion.
• Strong business acumen with the ability to connect learning initiatives to organizational performance and outcomes.

Education and Experience
• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or a related field required.
• Banking industry experience required, including knowledge of bank operations, compliance expectations, and role-based learning needs.
• Five or more years of progressive experience directly related to training, facilitation, curriculum development, learning management systems administration, and organizational development responsibilities.
• Experience designing and implementing leadership development or talent development programs.
• Experience working in a regulated environment (banking, financial services, healthcare, etc.).
• Experience training or performing teller, banker, loan officer, etc… strongly preferred.
• Experience supporting multi-location or geographically dispersed teams a plus.
• Experience working within relational databases (e.g., Jack Henry, ICBA, FactorSoft, Fiserv, Kasasa, etc.) strongly preferred.

*This position will comply with all BSA compliance laws and regulations including the Bank’s BSA policy and procedures.

Additional Information
Department: Human Resources • Reports to: HR Department Leader • Travel: Some
Classification: Exempt • Employment Type: Full-Time • Supervises: None

“Oxford Bank is an equal opportunity employer and is committed to providing equal employment opportunities and an environment free of discrimination and harassment. All employment decisions at Oxford Bank are made without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.”