IT Support Intern - Summer 2026
- Technical Support: Assist in providing technical support to end-users, including troubleshooting hardware, software, and network issues via phone, email, and in-person.
- System Maintenance: Support the maintenance and management of IT systems, including software installations, updates, and patches.
- Help Desk Operations: Participate in help desk operations, logging and tracking support requests, and ensuring timely resolution of issues.
- User Accounts: Assist with managing user accounts, including setting up new accounts, modifying permissions, and resetting passwords.
- Equipment Setup: Help with the setup and configuration of computer hardware, peripherals, and other IT equipment for new hires and existing employees.
- Documentation: Contribute to maintaining IT documentation, including system configurations, procedures, and user manuals.
- Network Support: Assist in monitoring and maintaining network infrastructure, including connectivity, security, and performance.
- Training: Support the development and delivery of basic IT training materials and user guides to help employees effectively use technology resources.
- Inventory Management: Help manage IT equipment inventory, including tracking asset assignments and coordinating equipment repairs and replacements.
- Education: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
- Technical Skills: Basic understanding of computer systems, software applications, and networking concepts. Familiarity with operating systems (Windows, macOS, Linux) and common office applications is a plus.
- Problem-Solving: Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Communication Skills: Good written and verbal communication skills, with the ability to explain technical information to non-technical users.
- Customer Service: A customer-centric approach with the ability to provide effective and professional support to end-users.
- Team Collaboration: Ability to work effectively as part of a team, collaborating with IT staff and other departments.
- Technical Proficiency: Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with IT support tools and ticketing systems is a plus.
- Attention to Detail: Meticulous attention to detail in documenting support requests and technical issues.
- Practical Experience: Gain hands-on experience in IT support and systems administration, working on real-world technical challenges.
- Mentorship: Receive guidance and support from experienced IT professionals and support staff.
- Networking: Build professional relationships with IT team members and other departments within the company.
- Professional Development: Access to training and development resources to enhance your skills in IT support and technology management.
- Career Opportunities: High-performing interns may be considered for full-time opportunities within our IT team upon graduation.
- Integrity - adhering to high ethical principles and professional standards.
- Trustworthiness - Being honest, dependable, and earning the confidence of others.
- Excellence - consistently being the best you can be.
- Responsible - being reliable and trustworthy.
- Accountability - being obligated and willing to accept responsibility for one's actions.
- Dignity - behaving in accord with DMS basic principles.
- Respect - treating others as you would have them treat you.
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