Service Advisor

Job Description

Job Description

Join our team at Fox Hyundai Kia, located in Grand Rapids, MI, as a Full Time Service Advisor! This onsite position offers an exciting opportunity to interact directly with customers, ensuring their needs are met with excellence and enthusiasm. You'll play a role in creating a fun and professional atmosphere while working alongside a dedicated team that values respect and teamwork. Every day presents new challenges and opportunities to showcase your skills in a high-performance environment. You'll gain firsthand experience in the automotive industry and contribute to our mission of providing outstanding customer service.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

As a Full Time Service Advisor at Fox Hyundai Kia, your daily expectations include greeting customers with professionalism as they arrive for service. You will assess their vehicle issues by asking detailed questions and demonstrating excellent listening skills. Your role will involve creating and managing service appointments, providing accurate estimates, and explaining services clearly to customers. You will also be responsible for maintaining clear communication with the service team to ensure timely vehicle repairs and updates.

Collaborating with colleagues and contributing to a positive team environment is essential, as is managing customer expectations with honesty and respect. Additionally, you'll proactively follow up with customers to ensure satisfaction and build lasting relationships. Your day will be filled with challenges that require problem-solving and a focus on delivering an exceptional customer experience.

To be successful as a Service Advisor at Fox Hyundai Kia, you will need strong communication skills to effectively interact with customers and convey technical information in an easily understandable manner. Excellent problem-solving abilities are essential to address customer concerns and vehicle issues promptly. A customer-focused mindset is crucial, ensuring that you prioritize the needs and satisfaction of each client. Organizational skills are necessary to manage appointments and service documentation efficiently. You should also possess the ability to work well in a team environment, collaborating with technicians and other advisors to create seamless operations.

Additionally, a positive attitude and enthusiasm for the automotive industry will help you thrive in our fun and high-performance culture. Being adaptable and forward-thinking will enable you to tackle daily challenges effectively while maintaining professionalism and respect for every customer interaction.

If you think this job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. We look forward to meeting you!