Customer Service Rep

Job Description

Job Description

We are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

• Handle customer inquiries and complaints
• Provide information about the services
• Fax patient results to doctors
• Give turnaround times and status of where specimens are at in that process
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Hours are M-F 9am- 5pm, 10am-6pm
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

At NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.

Company Description

At NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.