Help Desk Technician - Mason Area

Job Description

Job Description

Help Desk Technician | Mason, MI

Salary Range: $50,000 - $77,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Mason seeking Help Desk Technicians.

The Opportunity

We collaborate with manufacturing companies in the Mason region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Diagnose and resolve technical issues for hardware, software, and network connectivity across office and production environments.
• Provide on-site support for manufacturing-specific equipment, including production line PCs, barcode scanners, and ruggedized devices.
• Log, prioritize, and manage help desk tickets, ensuring timely resolution and clear communication with users.
• Install, configure, and maintain IT hardware and software, including systems critical to manufacturing operations.
• Monitor the health and performance of IT infrastructure supporting production, escalating critical issues as needed.
• Conduct preventative maintenance on IT equipment to minimize downtime and ensure continuous operation on the shop floor.
• Collaborate with OT (Operational Technology) teams and external vendors for specialized manufacturing system support.

Recommended Qualifications

• Strong troubleshooting skills for hardware, software, and network connectivity issues.
• Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with industrial hardware (e.g., PLCs, HMIs, industrial PCs) and manufacturing-specific software (e.g., MES, ERP).
• Experience with help desk ticketing systems and IT service management best practices.
• Excellent communication and customer service skills, particularly in a fast-paced production environment.

Bonus Qualifications

• Familiarity with manufacturing execution systems (MES) or SCADA.
• Experience supporting shop floor IT equipment (e.g., barcode scanners, label printers, ruggedized devices).
• Understanding of manufacturing processes and the critical impact of IT on production.
• Prior experience with ERP systems commonly used in manufacturing (e.g., SAP, Oracle, Infor).

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Service Desk Analyst, Desktop Support Specialist, Technical Support Specialist, IT Help Desk Specialist, User Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.