Desktop Support Technician

Description

Desktop support position that provides technical assistance to staff, managing computer hardware/software, and resolving network issues. Responsibilities include installing, troubleshooting, and maintaining desktop systems, printers, and peripheral devices. They will have 3000 phone devices that need to be replaced by end of year ahead of their Windows 12 migration. The technician will support both day to day tickets and scope and begin the phone refresh project alongside the lifecycle refresh.

Skills

Windows 11, Citrix, Cerner EMR, Active directory, Troubleshooting, Windows 10, Imaging, Deployment, Hardware, Desktop, Office 365, Sccm, Technical support, Cerner, Windows, install, ticketing system

Top Skills Details

Windows 11,Citrix,Cerner EMR,Active directory,Troubleshooting,Windows 10,Imaging,Deployment,Hardware

Additional Skills & Qualifications

Key Responsibilities:

Technical Support: Offer in-person or remote support for software, hardware, and network issues.

System Maintenance: Install, configure, and maintain computers, laptops, and peripheral devices (e.g., printers, scanners).

Troubleshooting: Diagnose and resolve technical problems efficiently to minimize disruption in clinical or administrative areas.

User Support: Provide technical assistance for operating systems and software applications used within the hospital system.

Documentation: Log all support requests and actions taken within a ticketing system

Required Qualifications & Skills:

Experience: Experience with desktop hardware/software troubleshooting is usually required, often with specialized experience required for higher-level positions (e.g., Specialist II).

Technical Knowledge: Proficiency with Microsoft Windows OS, Microsoft Office, and network configuration.

Communication: Strong verbal and written skills for effective communication with healthcare providers and staff.

Problem-Solving: Ability to troubleshoot complex IT issues under pressure.

Experience Level

Intermediate Level

This is a Contract position based out of Petoskey, MI.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Petoskey,MI.

This position is anticipated to close on May 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.