Automotive Service Lane Manager - Grand Rapids , Michigan, United States

Job Description:

AUTOMOTIVE SERVICE LANE MANAGER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Service Lane Manager is responsible for managing and mentoring, working with the other departments, and maintaining a clean and well-organized service lane department.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Valid Driver’s License
• Ability to complete tasks on your own as well as with a team.
• Good work ethic and a positive attitude are a must.
• Excellent communication skills.

Education and Experience:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Management Experience Required.
• Service Lane Experience Preferred.

Essential Duties & Responsibilities:

• Morning huddles with Advisor Team “WIN the Morning WIN the Day.”
  • To be done 15-30 min before doors open
  • Celebrate the wins from the day before. (Positive reviews/surveys and Sales).
  • Review the days appointments including Pick-up/Deliveries, Rental needs, off brand part needs and comebacks that may be scheduled.
  • Identify any potential problems vehicles/customers that the advisors are struggling with including SOP issues.
• Coach Teach and Mentor
  • Monitor lane throughout the day, filling gaps when needed, assisting with building estimates, calling in warranty claims and holding accountability- Walk-arounds, status updates, active deliveries and asking for the survey including follow-up emails/texts requesting the survey.
  • Declined T/Os - having the advisor with them while getting the second at bat on the declined items. “Not what you, but how you say it.”
  • Cheerlead throughout the day- “Callouts”- Drive Sales, Status Updates, Follow-up Emails/Texts, Jobs Sold. Etc.
• Additional Daily Tasks
  • Review advisors Open ROs and identify why still open.
  • Spot Checking ROs for booking errors/Warranty Compliance and coaching in real time.
  • Reviewing Extended Warranty Schedule
  • Assist with calling in Warranty Claims to OEM/Aftermarket
  • Review Next Days Appointments and preparing accordingly (Rental, parts, SPUD needs)
• Communication
  • Work hand in hand with Service Manager and Parts Manager communicating needs and where we are in the lane. Advisor concerns and needs.
  • Reviewing Shop Capacity with Service Manager
  • SOP issues with Service Manager and Parts Manager
  • Rentals Available with Service Manager for GroupMe

Physical Requirements:

• Regularly required to stand, talk, and hear.
• Frequently is required to walk and sit.
• Is potentially exposed to exhaust fumes or other airborne particles.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission:To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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