Residential Supervisor

Job Description

Job Description

Residential Supervisor

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.

Here are just some of the ways Hope Network invests in you for all that you do:

• Wage starting from $20/hr (commensurate with experience)
• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

• Supervisory Responsibilities include:
  • Hire and schedule direct care staff. Ensure accurate timecard use and administration.
  • Along with nursing staff, ensure excellent provision of health support, accurate medication and medical treatment administration and documentation.
  • Provide orientation to new staff and volunteers, and coordinate staff training and orientation with the HN training, nursing, and clinical staff to develop or provide program specific training to meet individual needs. Track staff skill competency.
• Conduct scheduled performance evaluations in a timely manner, communicate essential information to staff, and solicit feedback and input from them.
• Promote and encourage effective communication between clinical, supervisory, and residential staff.
• Conduct routine supervisory meetings to ensure alignment and address any concerns.
• Ensure the completion of quarterly program evaluations and outcome reports.
• Develop and implement an annual improvement and development plan that solicits feedback and ensures program responsiveness and innovation toward quality improvement.
• Respond/follow up on the concerns/questions of the staff; promote positive morale, act as moderator in situations of staff dispute or disagreement involving the workplace. Provide and facilitate opportunities for staff growth in the areas of interpersonal communication and teamwork. Consult with Human Resources representative as needed and appropriate.
• Ensure compliance with Hope Network, AFC and CARF standards, rules, and regulations. Act as AFC Administrator and communicate with AFC consultants and the Health Department and Bureau of Fire Safety inspectors. Report incidents as required. Follow up after inspections with Correction Action reports within allotted time frames.
• Oversee staff follow-through on resident care plans and support for personal care, supervision, and protection. Communicate with residents’ families, guardians, rehabilitation nurses and funders. Respond to complaints, concerns, and requests in a timely and effective manner.
• Work with program staff to conduct Resident Council meetings and complete action related to feedback gleaned. Provide regular resident advocacy and education. Respond to satisfaction surveys and focus group feedback.
• Promote HNRS residential program services within the corporation and in the community. Represent Hope Network Rehabilitation Services at community events, position related activities, and meetings.
• Produce and circulate Activity Schedules. Incorporate ideas gleaned from Resident Council meetings. Encourage family participation when possible.

Anticipated Work Schedule

Monday-Friday 8:30am-5pm

On Call Rotation (frequency varies by location)

Job Requirements

• Bachelor’s degree from an accredited university or institution of higher learning preferred. (Will consider 3+ years of related experience in residential-based supervisory role, in lieu of degree)
• Work experience in a licensed residential setting preferred.
• Certification or ability to obtain Certification in First Aide/CPR.
• Certification or ability to obtain Certification as a Brain Injury Specialist.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year