Center Operations Supervisor (Former QBHP)
Department: Autism Services
Location: Avid ABA - Westland
Compensation: $25.00 - $28.00 / hour
Description We are seeking a highly motivated and skilled person to join our team. The Center Operations Supervisor supports the daily non-clinical operations of the ABA therapy center and provides direct supervision to Behavior Technicians (BTs), Registered Behavior Technicians(RBTs), and Senior Technicians. This role ensures smooth day-to-day functioning of the center,supports scheduling needs, maintains administrative workflows, and assists clinical leadership byremoving barriers to treatment. Key Responsibilities- Provide daily supervision, guidance, and performance support to assigned BTs and RBTs.
- Monitor staff attendance, punctuality, professionalism, and adherence to company policies.
- Participate in staff coaching discussions, provide feedback, and escalate performance concerns as necessary.
- Support onboarding and orientation for new technicians, ensuring they understand center processes, expectations, and workflows.
- Maintain a visible presence in the center across expected scheduling blocks to support staff, monitor center needs, and address issues promptly.
- Promote a positive, supportive team culture and encourage collaboration among staff.
- Welcome clients, families, and staff to the center each day ensuring a friendly and inviting environment.
- Assist with day-to-day operational tasks.
- Monitor compliance with administrative requirements.
- Help track and report basic operational metrics or center performance indicators to leadership.
- Serve as a point of contact during daily operations for parent questions related to schedules, arrival/departure, and general center needs.
- Minimum of 2 years of experience working as an RBT.
- Minimum of 3 years experience in ABA (work experience and / or education).
- Strong desire and passion for managing people and processes.
- Degree in ABA, healthcare administration, or human services related field
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in data collection and analysis techniques.
- Commitment to ethical conduct and professional development.
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- 401k
- Supportive and collaborative work environment.
- Promotes work life balance
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