After Hours Dispatch Level 1

Position Details :

RSC Mechanical is looking for a Michigan-based, second shift, After-Hours Dispatcher within our Mechanical Contracting division. This role is essential to our operations and involves managing a high volume of tasks while collaborating with various departments and external partners. 

As an After-Hours Dispatcher, your primary goal will be to enhance and streamline communication between our customers, technicians, and management. We are looking for candidates who are confident in troubleshooting, organizing, multitasking, and investigating to uphold our team’s high service standards. 

At RSC Mechanical, we are committed to delivering exceptional products and services to our customers while fostering a flexible and supportive work environment. If you thrive in a dynamic setting and are dedicated to excellence, we would love to hear from you! 

Schedule:  

• Full Time and Fully Remote  
• Shifts may vary based on call volume and company needs. We will discuss working hours availability in the interview process. We are seeking flexibility. 
• Weekday Shift Coverage: 
• Second Shift: 4:00 PM - 12:00AM
• Weekend Shift Coverage:  
• Looking for full availability on the weekends. Every Saturday and Sunday are required, and 3 weekdays per each week.
• Most shifts are 7-9 hours. 
• Saturdays, Sundays, and holidays shifts within the hours of 7 AM - 12 AM
• Holiday shifts are required; they are on a rotating schedule. 

Compensation: $17–$18 per hour to start, with opportunities for growth based on performance.

Key Responsibilities:   

• Answer phones, emails and dispatch queue. 
• Create tickets with detailed documentation. 
• Monitor technician vehicle GPS systems. 
• Dispatch and prioritize tickets accordingly to service technicians. 
• Communicate with customers and technicians on ETA's. 
• Maintain effective and ongoing communication with other dispatchers, technicians, and management throughout the shift. 
• Alert management when necessary for high visibility and critical issues, document resolutions, follow up with customers,  
• Demonstrate close attention to detail. 
• Able to prioritize and be flexible with changing business needs in a team environment with a positive attitude. 
• Verify integrity of customers' accounts (service provided, materials used, time) against actual work completed by technicians. 
• Close out jobs and activate billing. 
• Inform technicians of backlogs and manage while on job sites. 
• Work in a fast-paced and dynamic environment, remain calm and courteous when working with both internal employees and external customers. 
• Perform additional tasks as assigned by management. 

Qualifications:  

• Must be located in Michigan .
• High school diploma is required. 
• Knowledge of Microsoft Office and Google Docs is a must. 
• You must possess excellent communication skills, both oral and written communication. 
• A team player is a must. You must demonstrate the ability to interact with colleagues, supervisors, technicians, and clients. 
• Prioritizing multiple tasks and staying organized is a must. 
• Must be comfortable and confident to work in a fast paced, deadline driven, stressful environment. 
• Able to work alone or in a small group and remain productive with minimal supervision. 

Benefits:

• Affordable Health Benefits - Medical, dental, and vision plans that won’t break the bank.
• Pet insurance - Because we care about your whole family.
• 401(k)with 5% Company Match - Fully vested from day one.
• PTO and Holiday Pay - Recharge with PTO and enjoy 6 paid holidays.
• Weekly Paydays - Through direct deposit.
• Exclusive Employee Perks - Free legal, financial, and mental health services. Plus, discounts on concerts, theme parks, hotels, and more.

RSC, headquartered in Clinton Township, Michigan, is more than just a company; it's a family-owned and families-run business. At RSC, we value our employees and strive to create a cohesive and encouraging atmosphere built on collaboration and support.
Since our foundation, by Randy S. Chabot in 1988, we have perpetually worked to train, mentor and educate ourselves to be the best managers, mechanics, electricians and administrators in our field. The RSC Team is constantly building each other up so we can achieve great things and provide for one another.
This company was founded upon methods of operation that ensure our customers can maintain the freshest and highest quality products with the greatest efficiency. Our focus is service, and we look forward to you helping us improve our customers' experiences.
If you are interested in joining the RSC team, we invite you to explore our career opportunities and join us in our mission to serve our customers and build a better future together.