Call Center Representative

 Customer Service Representative – Healthcare Call Center

Location:  Plymouth, MI (Onsite Role)

Pay:  $21/hr

Contract Duration:  6 Months with Strong Potential for Full‑Time Hire

Schedule:  Must be available 7 days/week between 5 AM – 10 PM  (fixed schedule assigned after training)

About the Opportunity

Are you a customer‑focused problem solver with experience in a fast‑paced call center? Looking for a role with real career advancement, strong training, and long‑term stability?

We’re hiring  Healthcare Customer Service Representatives  to support high‑volume inbound calls for a leading organization in the pharmacy benefits industry. You’ll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries.

This position offers  industry‑leading training, career paths across multiple departments, and opportunities for permanent employment  with excellent benefits once converted.

What You’ll Do

✔ Handle  inbound calls  (50–100 per day) from members, providers, and partners

✔ Answer questions about  prescription coverage , prior authorization, and general benefits

✔ Conduct necessary  follow‑up calls

✔ Enter and update information with exceptional accuracy

✔ Navigate through  multiple computer systems  to document interactions

✔ Maintain strict confidentiality and professionalism

✔ Meet quality, accuracy, and performance goals

What We’re Looking For

To be successful, candidates  must have :

Required Experience

• 1+ year of recent high‑volume call center experience  (within the last 2–3 years)
• Steady work history ( no jumpy resumes )
• Strong customer service and communication skills
• Ability to type at least 30 WPM
• Solid computer navigation and multitasking abilities
• Healthcare or medical call center experience is a  big plus
• Pharmacy technician certification or bilingual skills are a plus (not required)

Training Details

  Training Schedule:

Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks  (attendance required)

  Training Requirements:

• You will complete 4 tests
• Must average 90% or higher  to pass
• Success is very achievable through participation, note‑taking, and completing assignments

⚠️  Mandatory Overtime  in  January & February

  Shift Bid:

At the end of training, you’ll receive your permanent schedule based on test performance.

Why You’ll Love This Opportunity

✨  Clear Paths for Career Growth

Many contractors have grown into roles such as:

• Prior Authorization
• Claims
• IT Support
• Workforce & Reporting
• Quality
• Team Lead, Supervisor, or Trainer

✨  Opportunities for Pay Increases

• Promotion to  Tier 2 Agent → $22/hr
• Full‑time conversion usually around 8–9 months

✨  Outstanding Benefits After Permanent Hire

• Tuition reimbursement
• Quarterly bonuses
• Discounts on travel, theme parks, movies, and more
• Internal mobility across departments

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Apr 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.