Help Desk Technician - Battle Creek Area

Job Description

Job Description

Help Desk Technician | Battle Creek, MI

Salary Range: $46,000 - $71,000 depending on experience

Are you a dynamic leader with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Battle Creek seeking experienced Help Desk Technicians to drive results.

The Opportunity

We are collaborating with manufacturing firms in Battle Creek that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-level technical support for IT hardware, software, and network issues across office and manufacturing environments.
• Troubleshoot and resolve issues with manufacturing-specific applications (e.g., MES, ERP modules) and specialized shop floor equipment.
• Support and maintain industrial PCs, barcode scanners, label printers, and other production-critical IT devices.
• Respond to and prioritize urgent IT incidents impacting production lines and operational continuity.
• Perform routine maintenance, installations, and configurations for manufacturing workstations and peripheral devices.
• Document support tickets, resolutions, and create knowledge base articles for common manufacturing IT problems.
• Assist with user account management and access control for manufacturing systems.

Recommended Qualifications

• Strong troubleshooting skills for hardware, software, and network connectivity issues.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Excellent communication and customer service skills, with a focus on supporting users in a manufacturing environment.
• Basic understanding of IT systems common in manufacturing (e.g., shop floor PCs, industrial printers).
• Ability to diagnose and resolve technical issues efficiently, often under time pressure.

Bonus Qualifications

• Experience supporting ERP systems common in manufacturing (e.g., SAP, Oracle, Infor).
• Familiarity with industrial control systems (ICS) or SCADA environments.
• Understanding of manufacturing processes or terminology.
• Experience with barcode scanners or ruggedized mobile devices.

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, Help Desk Analyst, Computer Support Specialist, IT Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.