Help Desk Technician - Grand Rapids Area

Job Description

Job Description

Help Desk Technician | Grand Rapids, MI

Salary Range: $49,000 - $76,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Grand Rapids seeking Help Desk Technicians to lead and enhance their operations.

The Opportunity

We partner with manufacturers across Grand Rapids seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues impacting manufacturing operations.
• Troubleshoot and resolve incidents related to specialized production equipment, shop floor devices, and industrial PCs.
• Manage user accounts, permissions, and access to manufacturing execution systems (MES) and other critical applications.
• Perform routine system maintenance, updates, and backups for workstations and servers supporting production.
• Document technical solutions, create knowledge base articles, and maintain IT asset inventory for manufacturing assets.
• Respond to and resolve urgent IT incidents to minimize downtime and maintain operational efficiency in a production environment.
• Assist with the deployment, configuration, and setup of new hardware and software for manufacturing facilities.

Recommended Qualifications

• Prior experience in an IT support role within a manufacturing or industrial environment.
• Strong technical troubleshooting skills for hardware, software, and network connectivity issues.
• Proficiency with Windows operating systems, Microsoft 365 suite, and common business applications (e.g., ERP, MES).
• Excellent communication and interpersonal skills, with a focus on customer service and user support.
• Ability to diagnose and resolve issues related to specialized manufacturing equipment or plant floor systems.

Bonus Qualifications

• Experience supporting Enterprise Resource Planning (ERP) systems like SAP or Oracle.
• Familiarity with industrial hardware such as barcode scanners, label printers, or shop floor terminals.
• Understanding of IT/OT (Operational Technology) convergence concepts in a manufacturing environment.
• Prior experience working in a production or factory setting.
• Basic scripting skills (e.g., PowerShell, Python) for automation or data analysis.

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Specialist, Desktop Support Technician, Service Desk Analyst, IT Support Technician, Computer Support Specialist, End User Support Technician, Help Desk Analyst, IT Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.