Sr Account Manager
- Promotes and helps facilitate new business opportunities within a specific key OEM account. Coordinates with internal support staff such as Program Managers, Engineers, Quality, Estimating and Plant Operations to provide the customer with a single point of contact encompassing all issues and providing a well-rounded, focused service of professional representation. Team efforts include strong communication and market analysis with OEM.
- Works closely with customers to build strong relationships that promote new innovative solutions incorporating and customizing the sales strategy.
- Manages and maintains open commercial issues with customers while working jointly for resolution and keeping accounts up to date.
- Provides technical training and presentations to customers and communicates feedback internally for future product development ideas.
- Support the Program and Project Teams for your OEM Account to discuss new business opportunities and share market information.
- Act as a liaison between Engineering, Quality, and customer.
- Manage quoting, sampling, and quality issues for customers where required.
- Champion and drive completion of requests to meet customers on-time expectations.
- Team member of OEM Account Team. Will work hand in hand with Engineers, Designers, Supply Chain, and other account team employees.
- Be a solutions provider for our customers to allow the overall business to operate as smoothly as possible to maintain/grow customer loyalty.
- Minimum of three years’ OEM Account Management and/or Program Management experience required
- Bachelor’s Degree strongly preferred
- Technical or automotive background is a strong plus
- Ability to plan and manage at both strategic and operation levels
- Expert knowledge in Microsoft Office Applications
- Outstanding consultative selling skills
- Excellent communication, follow-thru, interpersonal, presentation, problem solving, and analytical skills
- Team player and self-directed
- Sales growth and strategic planning to support the Company Sales Strategy
- Forecasting and budgeting experience
- Proven ability to learn the manufacturing processes of multiple suppliers
- Has high standards of performance for self
- Takes responsibility for actions, results, and mistakes
- Self-motivated and driven performer
- Is thorough, accurate, and reliable when performing and completing job tasks; demonstrates honesty and integrity in all aspects of work
- Takes positive action to objectively resolve conflict by listening, staying focused on issue to find resolution, and monitoring progress
- Maintains positive relationships by constructively resolving conflicts
- Uses feedback from others to continuously improve performance and work relationships
- Moves within own and/or other work areas (flexes) to support plant flow
- Works with sense of urgency to meet needs of customers
- Has necessary experience, skills, and knowledge to perform all aspects of job; rotates through all job responsibilities
- Maintains knowledge and skills to perform job effectively
- Has ability to focus on benefits of change and see it as positive; approaches change or newness in constructive/objective manner; views change as learning opportunity
- Looks for good in others; works collaboratively with others; shares information and knowledge
- Is at work when scheduled and ensures coverage when absent; takes timely breaks/lunches; uses time wisely
- Works the necessary hours to successfully complete tasks and requirements of the role
- Some overnight travel required
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