Customer Support Specialist

Northern Dental Group is looking for a passionate and friendly Customer Support Specialist to enhance our team's commitment to providing outstanding service to our patients. In this vital role, you will be the first point of contact for our clientele, addressing inquiries, managing appointments, and resolving any concerns they may have about their dental care experience.Your ability to empathize with customers and provide timely solutions is essential in fostering lasting relationships and ensuring patient satisfaction. You will be responsible for maintaining an organized communication flow, documenting interactions accurately, and collaborating with our dental staff to ensure seamless service delivery. If you thrive in a customer-focused environment and take pride in making a positive impact on people's lives, consider joining us at Northern Dental Group, where your contribution will be valued in delivering exceptional dental care.

Responsibilities

• Respond to patient inquiries via phone, email, and in person in a professional manner
• Manage and schedule appointments efficiently
• Document patient interactions and maintain accurate records
• Collaborate with the dental team to ensure prompt service delivery
• Address and resolve patient complaints or issues
• Educate patients on services, treatments, and insurance options
• Provide administrative support as needed

• High school diploma or equivalent; degree in communication or related field is a plus
• Prior experience in customer support or a similar role, preferably in a healthcare setting
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively within a team
• Proficient in computer applications and familiarity with dental software is preferred
• Positive attitude and a genuine interest in providing exceptional patient care

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development