Customer Representative

Job Description

Job Description

THIS IS AN IN-OFFICE POSITION BASED IN TROY, MI. REMOTE WORK IS NOT AVAILABLE FOR THIS ROLE.

About Right Mortgage

Right Mortgage is a fast-growing mortgage company based in Troy, MI, focused on helping clients nationwide achieve their homeownership and refinancing goals. Our culture is built around performance, integrity, and growth. We’re looking for driven individuals who thrive in a competitive sales environment and are motivated to maximize their earnings.

Job Overview

We are seeking a highly motivated Sales Representative to join our team as a Mortgage Phone Sales Representative. This role is ideal for someone with a strong background in sales, cold calling, or lead generation who is comfortable working the phones and converting opportunities into qualified appointments.

You’ll be the first point of contact for prospective clients — engaging leads, building rapport quickly, and setting appointments for our licensed loan officers. If you’re competitive, goal-oriented, and confident on the phone, this is a great opportunity to break into or grow within the mortgage industry.

Key Responsibilities

• Make high-volume outbound calls to warm and cold leads using a dialer system
• Build rapport quickly and confidently engage prospects in conversation
• Qualify potential clients and identify interest in mortgage products
• Schedule appointments for loan officers with qualified leads
• Consistently meet or exceed daily and weekly call and performance targets
• Accurately track activity and client information in CRM systems
• Handle objections professionally and maintain a positive attitude
• Provide feedback on lead quality and campaign performance

Requirements

• Proven sales experience (inside sales, telemarketing, retail sales, or similar)
• Strong communication, persuasion, and closing skills
• Comfortable making a high volume of outbound calls daily
• Competitive mindset with a drive to hit and exceed targets
• Ability to handle rejection and stay motivated
• Basic computer skills and familiarity with CRM systems

Preferred Qualifications

• Mortgage or financial services experience (not required)
• Experience with dialer systems (Mojo, PhoneBurner, Five9, etc.)
• Bilingual (English/Spanish or other languages) is a plus

Compensation & Benefits

• Competitive hourly base + uncapped commission/bonuses
• Top performers earn $120K+ annually
• Flexible scheduling options
• Ongoing sales training, coaching, and career development
• Performance-based contests and cash incentives
• High-energy, team-oriented office environment where success is recognized and rewarded