Senior IT Specialist

Job Description

Job Description

Position Overview

SAI Systems is seeking an experienced Senior IT Professional to support and improve client environments across Southeast Michigan. This individual will serve as a trusted technical resource for our MSP clients and play a key role in ensuring customer satisfaction.

This is a hands-on role where technical breadth, problem-solving skills, and customer service matter most.

Key Responsibilities

Client Support

• Handle advanced troubleshooting for desktops, servers, and networks.
• Provide remote and onsite support as needed, ensuring timely resolution of issues.
• Be a resource for junior technicians and help them develop and practice new skills.

Systems & Infrastructure

• Manage Microsoft 365, Active Directory, Exchange Online, Teams, and SharePoint.
• Support common networking equipment (firewalls, switches, wireless access points).
• Administer servers (Windows Server, virtualization platforms like Hyper-V/VMware).
• Oversee backups, patching, and endpoint security tools.

Projects & Implementations

• Lead client projects such as email migrations, firewall deployments, and network upgrades.
• Assist in developing and reviewing quotes.

Documentation & Process

• Maintain accurate documentation of client environments.
• Assist in preparation of reports and customer presentations.
• Contribute to SAI’s knowledge base and help improve processes.

Required Qualifications

• 6+ years of IT support/administration experience, preferably in an MSP or consulting environment.
• Strong knowledge of Microsoft 365 administration, Windows Server / Active Directory, and networking basics (firewalls, VLANs, VPNs, DHCP/DNS).
• Proficient with backup and security tools (EDR/AV, MFA, patching).
• Proficient with RMM (Remote Monitoring & Management) tools.
• Solid troubleshooting skills and the ability to work independently.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience with cloud platforms (Azure, AWS).
• Light scripting/automation experience (PowerShell).
• Experience setting up and administering SolidWorks, ACAD, and ePlan software.

Why Join SAI Systems?

• SAI will provide a wide range of customer environments. We have several clients with offices around the world.
• SAI is a growing company and one where you can make a direct impact. As we grow there will be opportunities to step into larger projects and leadership roles.
• Collaborative team that values innovative solutions which contribute to our customer’s success.
• Competitive compensation, benefits, and flexible hours.

Company Description

SAI Systems was established in 2008 with a view to provide Staffing and Technology solutions to Small and Medium Businesses in the Metro Detroit Area. Over the last decade, we have grown to specialize in staffing in areas of Engineering and IT Services. SAI Systems is a fully women owned small business and was founded in Detroit, Michigan.

Company Description

SAI Systems was established in 2008 with a view to provide Staffing and Technology solutions to Small and Medium Businesses in the Metro Detroit Area. Over the last decade, we have grown to specialize in staffing in areas of Engineering and IT Services. SAI Systems is a fully women owned small business and was founded in Detroit, Michigan.