Admin Document Processing Specialist

Job Description

Job Description

Our client is seeking a detail-oriented Policy Administration / Correspondence Representative. You will support policy updates and customer communications. This role focuses on processing incoming requests, updating policy information, and generating accurate correspondence using established templates.

• Title: Temp Policy Administration / Correspondence Representative
• Location: Fremont, MI 49413 (Onsite)
• Schedule: Mon–Fri (Flexible start: 7:00 AM, 7:30 AM, or 8:00 AM)
• Pay: $16/hour
• Start Date: ASAP
• Duration: Through end of year (Possible extension)

Work Environment & Perks

• Onsite role with standard parking available
• Access to onsite cafeteria with discounted meals
• Complimentary Starbucks available

Key Responsibilities

• Review and process incoming policy change requests (e.g., name, address, beneficiary updates)
• Prepare and send correspondence to customers using standardized templates
• Accurately input and verify policy details prior to distribution
• Utilize internal systems (including mainframe tools) to manage updates and records
• Communicate professionally with internal teams and external parties to obtain or clarify information
• Ensure all work meets quality, accuracy, and production standards
• Exercise sound judgment to resolve issues within guidelines
• Maintain compliance with company policies and procedures

Qualifications

• Strong written communication skills and attention to detail
• Customer service mindset with the ability to handle sensitive information
• Comfortable working in a structured, process-driven environment
• Ability to manage multiple tasks with accuracy and efficiency
• No prior insurance experience required (training provided)

What to Expect

• High-volume, repetitive processing work
• Focus on accuracy, documentation, and turnaround time
• Use of templates and internal systems for daily tasks

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.