Network Servicedesk Support

Job Description

Job Description

TEKsystems is seeking an experienced IT Network Support Technician in Ann Arbor, MI. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT.

Our client is actively investing in their technology and people—and they’re looking for someone who’s enthusiastic, collaborative, and ready to be a trusted technical partner for the business.

Why You’ll Love This Role

• Gain exposure to enterprise-level technologies and a wide range of platforms
• Be a key contributor in a growing, forward-thinking organization
• Hands-on ownership—from onboarding new hires to resolve complex issues
• Work with both local and global users
• Opportunity to improve processes and make a real impact
• Partner with experienced IT teams and continue developing your technical skills

What You’ll Do

As the go-to IT support resource, you’ll provide end-to-end technical support for a large network project

Key Responsibilities

• Serve as a primary support resource for network support
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets while maintaining SLAs and best practices
• Own new hire onboarding, including account creation and equipment setup
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

What We’re Looking For

Minimum 6+ Months of experience in:

• IT support environments
• Experience in a professional IT Support position (helpdesk/desktop support)
• Strong communication and customer service skills (over the phone experience preferred)
• Proven experience following detailed instructions and documentation for support tasks
• Windows Active Directory, Office 365
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user device

Ideal Candidate Traits

• Passion for technology and continuous learning
• Strong troubleshooting and problem-solving mindset
• Excellent customer service and communication skills
• Comfortable working independently and as part of a team
• Organized, accountable, and proactive

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Ann Arbor, MI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ann Arbor,MI.

Application Deadline

This position is anticipated to close on Apr 10, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.