Service Manager

Job Description

Job Description

Join Fox Ann Arbor Nissan as a Full-Time Service Manager and immerse yourself in a dynamic environment that values customer-centricity and high performance. This onsite position offers the opportunity to lead a dedicated team, solve complex problems, and enhance customer satisfaction in a fun and professional setting. Experience the thrill of contributing to a company that thrives on integrity and empathy while fostering a culture of teamwork. With a competitive salary ranging from $100,000.00 to $140,000.00, your skills and expertise will be recognized and rewarded. Embrace the chance to make a significant impact in the automotive management industry right here in Ann Arbor, MI.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the next step in your career and become a key player in shaping the future of customer service at Fox Ann Arbor Nissan.

As the Full-Time Service Manager at Fox Ann Arbor Nissan, you will play a pivotal role in shaping the success of our service department. You will forecast goals and objectives, striving to meet and exceed them while hiring, training, and motivating your team to achieve peak performance. Your leadership will be critical in maintaining essential reporting systems as required by general management and the factory, ensuring that all operations comply with manufacturer warranty and policy procedures. You will monitor departmental performance through tracking systems and surveys, facilitating technical training as needed to enhance team skills.

By overseeing technicians' productivity reports and payroll records, you will ensure efficient workflow and high-quality service repairs. Your hands-on approach includes conducting periodic spot checks and addressing customer complaints swiftly in accordance with dealership guidelines, reinforcing our commitment to exceptional service and customer satisfaction.

To excel as a Full-Time Service Manager at Fox Ann Arbor Nissan, candidates should possess a blend of technical expertise and leadership qualities. A minimum of four to ten years of related experience is essential, along with a strong background in the automotive industry preferred but not mandatory. Successful applicants will demonstrate proven leadership abilities, showcasing their capability to mentor and train team members effectively. Proficiency in utilizing technology to enhance the customer experience is crucial, alongside excellent communication and organizational skills.

The role requires effective follow-up skills, the ability to set and achieve targeted goals, and a talent for multi-tasking and prioritizing tasks in a fast-paced environment. Additionally, candidates must hold a valid driver's license, further ensuring their readiness to engage actively in department activities and customer interactions.

Knowledge and skills required for the position are:

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Experience in the auto industry preferred but not required.
• Proven leadership ability to mentor and train others.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization and follow-up skills.
• Ability to set and achieve targeted goals.
• Ability to multi-task, prioritize and manage time effective.
• Valid driver's license.

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!