Lead Security Officer
- 1st Shift 8:00 AM - 5:00 PM M-F, (Must have availability from 7:00 AM-5:15PM as well)
- 40+ Hours per week
- Rate of Pay: $20.00/hour
- Benefits:
- Voluntary Medical Insurance
- Voluntary Dental
- Voluntary Vision
- Voluntary & Company Paid Life
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity
- Voluntary Critical Illness
- Identity Theft Protection
- Employee Assistance Program
- Paid Time Off (PTO)
- 401(k) (additional eligibility requirements apply)
- Billable: 40+ hours per week in a billable, uniform supervisor capacity. The vast majority of the position is operational, requiring the supervisor to maintain a personal presence throughout the facility and becoming recognized by and approachable to staff and patrons.
- Supervision: Direct, supervise, and manage subordinates in the execution of appropriate strategies, consistent with law, Client and Company policy, and accepted security standards that maintain a safe, secure and orderly decorum in support of the stated organizational mission.
- Site Training: Oversee the training of all assigned officers and ensure they are appropriately and thoroughly carrying out all duties outlined in the site’s post guidelines.
- Officer Grooming: Ensure the appearance, grooming and physical image of all uniform security employees and event staff employees assigned to site are impeccable at all times.
- Site Post Orders: Maintain updated post guidelines for the security operations of the site and meet with client and operations manager (at minimum) annually to jointly review and update guidelines.
- Client Communication: Maintain regular communication with the designated client contact, follow through with client requests and keep operations manager updated as to client communication.
- Scheduling: Schedule all security officer shifts 3 weeks in advance, without overtime (unless previously approved by operations manager). Determine if scheduling will accommodate time off requests and approve time off as appropriate.
- Customer Service: Understand and require the performance of DK’s customer service GIFTS program with all assigned officers.
- Payroll: Approve time sheets and ensure they are submitted weekly within company established deadlines.
- Discipline: Assist Management with implementing progressive disciplinary actions for subordinate violations of Company or Client Policy as necessary, in strict accordance with established company policy after consultation and direction from Human Resources. No employee will be disciplined, suspended or discharged without consultation and input from the Operations Manager and Human Resources (who will in return ensure all other appropriate parties are informed.)
- Incident Reports: Review and approve all written reports of investigation generated by assigned personnel. Such review shall insure that the report accurately and concisely documents all incidents/accidents that occur on property owned, controlled or maintained by the client and have been submitted in the proper format within 48 hours.
- Site Equipment and Uniforms: Maintain an inventory of and report problems associated with DK and client owned equipment and uniforms.
- On-Call: Be available at all times to receive calls from subordinates with site questions while the officers are on duty and handle unexpected scheduling issues (sick employees). The Lead Officer is ultimately responsible for filling all shifts with the assistance of the Operations Managers.
- The daily duties of this position are determined by the client and may vary depending upon the needs of the site / client contact.
- Other duties as assigned.
- Must be at least 18 years old, have a high school diploma or GED (associates degree preferred).
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