Bilingual Customer Care Specialist

:

NO PHONE CALLS (submit resume)

MUST BE BILINGUAL (SPANISH)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Offering Elite customer service to all customers

· Greet all walk-in customers in a friendly and professional manner

· Assist customers with their carry out orders

· Assist all customers with order placements, returns, exchanges, pick-up orders

· Create new customer accounts for all new customers

· Answer all inbound calls in a timely manner to assists customers

· Email Correspondence with customers regarding customer orders or customer inquiries

· Effectively communicate with customers through chat regarding orders or inquiries

· Effectively resolve customer complaints by finding a resolution in a timely manner

· Work cross-functionally with internal team members to resolve customer issues

· Must be knowledgeable of our products and our website

· Able to work with multiple platforms and keep all platforms updated/linked

· Communicate effectively at all levels within the company

· Ability to stay focused and performs job duties efficiently and accurately

· Follow communication procedures, guidelines and policies set forth by upper management

· Responsible for performing all other duties assigned by management

REQUIRED QUALIFICATIONS:

· High School diploma or equivalent

· Ability to type 40+ wpm

· Minimum of 2 years of experience in customer service in an office or call center setting

· Demonstrate our Values of: Integrity, Teamwork, Respect, Customers, Accountability, and Efficiency.

• Customer Service experience required
• Experience working in a team-oriented, collaborative environment
• PC literacy including MS Office, as well as Internet and Windows navigation skills
• Excellent organizational skills
• Strong ability to manage time effectively, multi-task, and prioritize
• Excellent verbal and written communication skills
• Strong phone contact handling skills, active listening and problem-solving skills
• Extremely detail oriented with strong ability to adapt and work under pressure
• Team oriented with a keen sense of customer loyalty and accountability
• Ability to learn and adapt to new technologies and changing processes

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person