Field Service Technician

Job Description

Job Description

Description:

Who We Are

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission

We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

We're adding a Field Service Technician to our team in Philadelphia, PA, Baltimore, MA, or Richmond, VA. This role comes with a fantastic benefits package, a company van, all required tools, and all travel expenses covered.

Hours: Full-time 40+ a week. This position requires extensive travel.

Essential Duties and Responsibilities

• Performs calibration service to all ENA and ESPEC Corp manufactured equipment while adhering to ISO/IEC 17025 Quality Management System and maintaining accuracy of customer data.
• Conducts on-site training for customers on the operation, start-up, and maintenance of newly installed equipment.
• Repairs and adjusts refrigeration systems, electrical, and control systems.
• Configures and calibrates controllers and recorders, demonstrating knowledge in their operation and application.
• Evacuates refrigeration systems as needed.
• Charges/recharges refrigeration systems and fills out refrigerant usage tickets.
• Reads and interprets refrigeration and electrical prints/drawings.
• Coordinates and supervises on-site activities when contractors are used to help on large installations.
• Records and approves contractor hours on large installations.
• Completes expense reports for all expenditures.
• Submits detailed service reports after each job, including travel/labor hours, work performed, job status, and customer signature.
• Implements engineering-approved system changes.
• Returns parts from the field.
• Presents him/herself professionally and acts in a courteous and helpful manner.
• Prepares for the next assignment by researching what must be done to complete the job.
• Reads manuals on unfamiliar equipment to gain a better understanding.
• Assists production as needed upon request
• Cleans work area, cleans and maintains service van, machines, tools, and equipment.
• Arrives at the pre-determined job site on the date and time provided by the Service Manager.
• Completes ongoing safety training.
• Operates efficiently and effectively with minimal direct supervision.
• Regular, physical attendance is required.
• Regional, Extended Domestic, and International travel required.
• Other duties as assigned.

Travel is required (all expenses paid).

• Minimum of two years college or trade school or five years of experience in the industry.
• Experience brazing/soldering/welding ferrous and non-ferrous materials.
• Experience with plumbing.
• Customer service experience.
• Electrical controls troubleshooting.
• Refrigerant charging and recovery.
• Valid Drivers License.
• Must be able to lift 50 lbs.
• Basic computer skills.
• EPA Certification.