Help Desk Technician - Wayland Area

Job Description

Job Description

Help Desk Technician | Wayland, MI

Salary Range: $46,000 - $71,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Wayland seeking Help Desk Technicians to lead and enhance their operations.

The Opportunity

We collaborate with manufacturing companies in the Wayland region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues with manufacturing-specific equipment, including shop floor PCs, HMI terminals, barcode scanners, and label printers.
• Install, configure, and maintain workstations, industrial PCs, and peripheral devices for manufacturing operations.
• Manage user accounts, permissions, and access rights for critical business and manufacturing systems (e.g., ERP, MES).
• Respond promptly to critical production system outages to minimize downtime and maintain operational continuity.
• Document support tickets, resolutions, and contribute to the IT knowledge base to ensure efficient problem-solving.
• Escalate complex technical issues to specialized IT teams or external vendors when necessary.

Recommended Qualifications

• Strong troubleshooting skills for hardware, software, and network connectivity.
• Experience with common business applications and familiarity with manufacturing-specific software (e.g., ERP, MES).
• Proficiency in diagnosing and resolving issues with industrial printers, barcode scanners, and shop floor PCs.
• Excellent communication and customer service skills, with an ability to explain technical concepts clearly.
• Ability to prioritize and manage support requests, understanding the impact of IT issues on production.

Bonus Qualifications

• Experience supporting manufacturing-specific software (e.g., ERP, MES, SCADA).
• Familiarity with industrial hardware (e.g., barcode scanners, label printers, ruggedized devices).
• Understanding of production processes and the critical impact of IT downtime in a manufacturing setting.
• Prior experience working in a factory or production environment.

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Help Desk Analyst, User Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.