Technical Analyst

Job Information

Department Name

Professional Services

Date Opened

03/03/2026

Job Type

Full time

Industry

Technology

Remote Job

Job Description

This is a remote position.

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

The Role

Technical Analysts facilitate the deployment of technical components to a client’s site during the implementation phase by working in close coordination with the client, implementation team, and deployment team. As a Technical Analyst, you will take responsibility for identifying business requirements related to technical components (GIS, CAD, data migration, etc.), gathering information and resources related to the implementation, and testing/verifying the functionality/integrity of each deployed component. Throughout the process, clear and concise documentation should allow all members of the team to track progress and estimated completion of each component.

Responsibilities

• Coordinate with client and implementation team to identify business and functional requirements
  
  
• Analyze limitations/gaps between business requirements and technical functionality
  
  
• Translate business and functional requirements into technical requirements
  
  
• Manage updates/changes to business and functional requirements and adjust priorities accordingly
  
  
• Maintain communication with all stakeholders internal and external
  
  
• Serve as a technical resource internally and with clients
  
  
• Provide guidance to the deployment team
  
  
• Guide clients through business decisions using industry best practices and/or data rationalized analysis
  
  
• Test functionality/integrity of technical components
  
  
• Conduct User Acceptance Testing if identified through requirement gathering
  

Requirements & Qualifications

• This is a remote role, but the employee must live in the US
  
  
• Experience explaining technical processes in simple terms
  
  
• Experience analyzing multiple scenarios and choosing optimal outcomes
  
  
• Demonstrable experience-guided decision-making with documented rationalizations
  
  
• Some knowledge of the Fire/EMS industry
  
  
• Experience with expanding boundaries related to business and technical limitations
  
  
• Demonstrable organizational and time management skills
  
  
• Intermediate to mastery level proficiency with Microsoft Excel
  
  
• Basic to intermediate understanding of delimited data files, structured data files, and file transport methods
  
  
• Basic to intermediate understanding of relational data structures (databases)
  
  
• Basic to intermediate understanding of GIS components and web services
  

All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to [email protected].

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit to learn more.

If you are a resident of a state requiring wage transparency, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy Notice here.

First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.