Senior Account Manager

Job Description

Job Description

Job Title: Senior Account Manager

Department: Sales

FLSA Status: Exempt

Reports to: Manager of Sales and Recruiting (or higher level)

Position Summary:

General purpose:

You will be responsible for growing a portfolio of clients by delivering top-tier staffing solutions across contract, permanent, and SOW-based roles. You will play a pivotal role in generating headcount growth through personal production and maintaining exceptional client and candidate relationships.

Acting as the primary relationship leader between Epitec and our clients’ hiring and leadership teams, this role is focused on achieving headcount growth, resulting in top-line growth (revenue) and expanded Market Share across a portfolio of key accounts. This role may also include activities centered around converting prospective new customers into customers.

Position Responsibilities:

• Business Development: Develop and deepen client relationships within the key strategic assigned accounts. These are current customers that Epitec has a relationship and contract with. These activities include bringing in job orders , executing all sales activities, including market research, lead qualification, and closing deals. Some activities may center around customers that are potential target accounts that Epitec does not currently have a master service agreement with.
• Client Relationship Management: Build, manage, and maintain trusted relationships with clients(contacts within a customer) to increase market share by promoting the company’s services.
• Workforce Solutions: Diagnose clients’ workforce gaps and offer creative staffing solutions by conducting market trends and awareness around industry analysis and presenting qualified candidates.
• Sales and Proposal Delivery: Deliver in-person presentations, negotiate terms, and close deals while staying informed of client RFPs and supporting the proposal writing process.
• Client Requirement: Responsible for the prioritization of the work (job requisitions, clarification, follow up, conversion rates)
• Understands the Architecture of Account for those customers and is part of the Account Strategy and Account planning on getting to growth and account saturation.

Technology

• Ensure(CRM/ ATS)is the single source of truth for all sales information
• Update and maintain information in CRM to company standards
• Work in the client systems (VMS, Reporting, Analytics')

Role Qualifications:

• Prior sales and staffing experience (8 years or more).
• Customer service experience.
• Demonstrated ability to understand the client requirements.
• Demonstrated competency working with ATS and CRM tools.

• Must prioritize and plan work activities of recruiters tied to the using time efficiently and having qualified job orders.
• Must demonstrate accuracy and thoroughness and monitor delivery metric’s and customer KPI's to ensure quality
• Must adapt to changes in environment, manage competing demands and is able to deal with frequent change ,delays or unexpected events
• Must demonstrate problem solving skills

Essential skills and experience:

• Bachelor’s degree in Business field or relevant work experience
• Problem solving -identifies and resolves problems in a timely manner
• Customer facing skills ,demonstrated through meetings, presentations, and entertainment
• Oral communication skills -speaks clearly and persuasively in positive or negative situations
• Interpersonal skills -maintains confidentiality and remains open to others ideas and exhibits willingness to try new things
• Written communications skills - edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information

Reporting to this position:

• None

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:While performing duties of job, employeeis occasionally required tostand, walk, sit, use hands to finger, handle, or feel objects,toolsor control;reach withhands and arms; talk and hear.  Employees must occasionallylifeand/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment:the noise level in the work environment is usua