Sr. Operations Manager
- Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
- Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
- Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
- Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking around the FC with great frequency; FCs are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
- Work flexible hours as business demands, including overnight, weekends and holidays
- Bachelor’s Degree or 2+ years Amazon experience.
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
- Prior experience with performance metrics, process improvement and Lean techniques.
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
- Degree in Engineering, Operations or related field and MBA preferred
- Experience with a contingent workforce during peak seasons
- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
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