Commercial Insurance Account Manager

Scherz Insurance Group - Farm Bureau
Northville, MI

Job Description

Job Description

Benefits:

  • WFH options
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
Position Summary:
Were seeking a Commercial Insurance Account Manager to support and retain a book of small to mid-sized commercial clients in a small agency environment. This role is ideal for someone who is resourceful, detail-oriented, and comfortable wearing multiple hats - supporting producers, managing carrier relationships, and delivering personalized, high-touch service.

Key Responsibilities:
  • Serve as the primary point of contact for commercial clients, handling coverage questions, policy changes, billing, and certificates of insurance
  • Manage the full renewal process, including gathering information, marketing accounts, and presenting options
  • Process endorsements, cancellations, reinstatements, audits, and other policy transactions
  • Issue certificates of insurance accurately and in a timely manner
  • Partner with producers and underwriters to negotiate terms and secure competitive coverage
  • Maintain strong carrier relationships and ensure accurate, compliant submissions
  • Assist clients through the claims process, providing guidance and follow-up
  • Support general agency operations as needed, including admin tasks and process improvements
Qualifications:
  • Prior commercial insurance experience
  • Active Property & Casualty license (must be willing to obtain)
  • Knowledge of commercial lines insurance products
  • Experience with agency management systems
  • Background in a small or independent agency preferred
Skills:
  • Strong organizational and multitasking abilities
  • Independent, proactive work style
  • Customer-focused communication with a personalized approach
  • High attention to detail and problem-solving mindset
  • Team-oriented with a willingness to support where needed
We take pride in how we show up for our clients and for each other. Our team is guided by the following values:
  • Integrity: Always do the right thing, even when no one is looking
  • Never Stop Learning: Continuously grow your knowledge to better serve clients
  • Strive to Be the Best: Were competitive and drivenbecause winning matters
  • Understand First, Then Advise: We listen first so we can provide the right solutions
  • Respect Each Other: A strong team starts with how we treat one another
  • Exhibit Professionalism: We lead with professionalism to build trust and reduce friction
Posted 2026-06-24

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