IT Specialist
- Administer and secure all corporate endpoints, peripherals, and mobile devices.
- Manage user, group, and computer objects in Active Directory; enforce access controls.
- Evaluate, assess, and deploy new hardware/software; recommend technology standards.
- Monitor health system and deliver clear status/compliance reports.
- Track inventory of IT equipment, software licenses, and warranties.
- Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps.
- Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls).
- Provide Tier I/II support to internal and external users.
- Deliver on site support as needed to resolve hardware, connectivity, or other incidents.
- Documents fixes and shares knowledge as needed.
- Maintain positive vendor and customer relationships.
- Represent the company professionally in contacts with clients, vendors, and trade professionals.
- Ensure requests, questions, and problems are courteously and professionally resolved.
- Ensure the company’s professional reputation is maintained both internally and externally.
- Works well with co-workers.
- Keep management well informed of activities and any significant problems.
- Complete required reports, records, and other documentation.
- Attend and participate in meetings and committees as required.
- Abides by all company policies and procedures, including upholding all security standards.
- Ensures the work area is clean, secure, and well maintained.
- Complete additional duties as assigned.
- High school graduate or equivalent.
- Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation.
- Associates degree in IT or related field, or equivalent combination of education and experience.
- Additional related training in IT applications and systems and financial institution operations.
- Minimum 1 year of experience in related positions.
- Hands-on experience in IT technical support or systems administration.
- Understanding of IT applications and products.
- Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs).
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferred.
- Multi-site Active Directory administration, Group Policy, and identity lifecycle management.
- Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible.
- Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP).
- Peripheral setup and troubleshooting (printers, scanners).
- Security controls: MFA, EDR, automated patching, and compliance best practices.
- Strong technical documentation, knowledge sharing, and customer service communication skills.
- Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment.
- No hazardous or significantly unpleasant conditions (such as in a typical office).
- In-state and/or out-of-state travel including overnight stays, up to 20%, as needed.
- Long duration of computer workstation usage.
- Additional hours, including after hours or weekend support, as required
- 24×7 availability while on primary or secondary on call rotation.
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