IT Assistant

Synergy Senior Management is a leading management company specializing in Senior Assisted Care,Memory Care and Independent Living. We manage operations, marketing, and provide a comprehensive range of services, including IT support for various senior care facilities across Michigan. We are seeking a dependable, dedicated and tech-savvy IT Assistant to join our dynamic team and support our IT infrastructure across multiple locations. Job Summary: The IT Assistant will work directly under the Director of IT, helping provide technical support, maintain system integrity, and assist in the day to day IT operations across multiple senior care facilities. This position is part-time and is a hybrid of remote and on-site work with a strong emphasis on field visits. A valid drivers license and reliable transportation are required. The ideal candidate is detail-oriented, has a passion for technology, and enjoys problem-solving in a fast-paced environment. Key Responsibilities: * Provide on-site and remote technical support to staff at multiple facilities * Troubleshoot and resolve hardware, software, and network issues * Set up and configure computers, printers, and peripheral devices * Support installation and maintenance of software applications * Manage user accounts, passwords, and security permissions across Google Workspace and Microsoft 365 * Maintain and document IT processes, configurations, and troubleshooting steps * Perform regular data backups and assist in recovery procedures * Assist in configuring and supporting firewalls, VLANs, switches, and Wi-Fi systems * Support network segmentation and basic server maintenance * Monitor and respond to IT helpdesk tickets, prioritizing issues based on urgency * Assist with camera systems, access control, and onsite troubleshooting * Ensure compliance with IT security and company protocols * Help with VoIP system maintenance and general infrastructure tasks * Stay updated on current IT trends and best practices to improve support and efficiency Required Qualifications:

• Familiarity with various operating systems (Windows, macOS, etc.) and basic network concepts.
• Basic knowledge of network protocols (e.g., TCP/IP), firewalls and VPN setup.
• Strong troubleshooting and problem-solving skills
• Strong attention to detail and the ability to multitask effectively.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.