Relationship Representative/New Accounts Representative

Job Description

Job Description

Are you passionate about providing exceptional service and building meaningful relationships? Do you thrive in a dynamic, people-focused environment? If so, we invite you to apply for the full-time Relationship Representative position at Dow Credit Union

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award-winning company? If so, please read on!

This position earns a competitive minimum starting hourly pay of $16.75 . We provide terrific benefits , including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO) . If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay , excellent benefits , and a positive work culture . We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Relationship Representative

As a Relationship Representative, you'll be the face of our organization, ensuring every member interaction is a positive and personalized experience. Your responsibilities will include:

✅ Assisting members with a variety of transactions, including account maintenance, opening/closing accounts, and teller services ✅ Engaging members to identify their needs and offering appropriate products and services ✅ Working in various roles within the branch, including Teller and Greeter capacities, to support branch operations ✅ Contributing to a positive, inclusive, and team-oriented work environment ✅ Meeting and exceeding sales and service goals through meaningful member interactions

What We're Looking For

We're searching for someone who: ✔ Has 1-2 years of customer/member service experience ✔ Thrives in a fast-paced, multi-tasking environment ✔ Communicates effectively, both in person and in writing ✔ Is adaptable, detail-oriented, and comfortable using technology ✔ Can maintain professionalism and emotional control under pressure ✔ Is flexible with scheduling, including occasional Saturdays

What You'll Need