PATIENT ASSISTANCE WORKER
- Promote and maintain awareness of HCHN programs, services, and activities.
- Determine eligibility for appropriate prescription programs and assist individuals in accessing medications.
- Maintains a database for internet mediation for the assigned site, reporting the statistics monthly to management.
- Secure completed applications from all sites for the prescription assistance program.
- Maintains a file on all pharmaceutical company indigent programs and the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
- Develop relationships with outside providers.
- Work routinely with pharmaceutical companies, physicians, healthcare providers, and other organizations networking and navigating patients availability to access needed resources.
- Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
- Coordinates the dispensing of medications ordered through the internet pharmaceutical program.
- Enroll patients in the sliding fee scale program and other patient assistance programs.
- Link patients to other local programs/agencies, including the HCHN Homeless program.
- Conduct resource searches and advocate for clients with special needs.
- Prepares reports for the sliding fee program demographics on a monthly basis for the management team.
- Completes paperwork and documentation requirements for the prescription assistance program, sliding fee scale program, and other assigned programs.
- Other duties as assigned.
- High School Diploma or G.E.D.
- Two years of clerical experience with strong secretarial/computer skills.
- Proven knowledge of Medicaid and managed care insurance programs.
- Experience working with a pharmacy or medication program.
- Some college credits.
- Clerical experience working in a healthcare setting.
- Ability to maintain confidentiality in all matters.
- High level of problem-solving abilities.
- Must have excellent customer service skills.
- Flexible, with the ability to work independently and with minimal guidance.
- Strong oral and written communication skills.
- Excellent interpersonal and customer service skills to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
- Ability to type 40 wpm.
- General computer proficiency.
- Ability to communicate effectively with diverse populations.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision requirements include the ability to see at close range.
- Fine hand manipulation (keyboarding).
- Travel between sites using your own vehicle.
- Internal office space.
- The noise level in the work environment is usually moderate.
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