Office Administrator

Front Office Administrator

Are you a friendly, organized professional with a passion for excellent customer service? We’re seeking a motivated front office team member to be the welcoming face of our dental practice.

What You’ll Do:

• Greet and assist patients with warmth and efficiency
• Manage and optimize the appointment schedule
• Coordinate communication between dental team and patients
• Answer phone calls, confirm appointments, and handle patient inquiries
• Follow up with patients regarding treatment plans and recalls
• Patient financial coordination
• Insurance coordination
• Ensure a smooth, comfortable experience for every visitor

What We’re Looking For:

• Excellent interpersonal and communication skills
• Strong attention to detail and organizational abilities
• Previous experience in a dental or medical office is a plus
• A positive attitude and a team-oriented spirit

What We Offer:

• A supportive, friendly work environment
• Competitive salary and benefits package
• Opportunities for professional growth and development

Current opening is for a permanent, full-time position working approximately thirty-six hours per week. We are a non-corporate, general dental practice focused intently on providing exceptional patient care through a great patient experience. We provide a wide range of dental services including cosmetic, implants, restorative, and reconstructive dentistry.

Ready to brighten smiles every day? Apply now to become a valued member of our front office team!

How to Apply:
Send your resume and cover letter to employment@kalamazoofamilydentistry.

We can’t wait to meet you!

Responsibilities

• Coordinate and manage schedule planning, calendar appointments, and meeting arrangements to optimize team productivity.
• Aid in front desk operations, including multi-line phone systems, greeting visitors, and handling inquiries with professional phone etiquette.
• Patient financial coordination- Explain treatment plans, costs, and financial policies; overcome financial barriers to treatment.
• Insurance coordination- Verify benefits, determine patient responsibility, submit claims, follow up on denials, and process Explanation of Benefits (EOBs).
• Accounts receivable- Monitor and collect outstanding balances, manage delinquent accounts, send statements, and post payments.
• Financial Arrangements- Create and manage payment plans, coordinate with third-party financing companies, and offer various payment options.

Experience

• Proven experience in office administration or related clerical roles within a professional environment.
• Background in medical office management or healthcare-related administrative functions is a plus but not mandatory.
• Strong organizational skills complemented by excellent communication abilities to support seamless office operations. Join us in delivering exceptional administrative support that drives organizational success while fostering an engaging and efficient workplace environment!

Expected hours: 36.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person