Title Administrator
- This position will work from home and also require some work onsite at an assigned Southfield, MI office work location.
- Accurately document receipt of titles and file and store titles upon receipt from State DMVs or Dealers.
- Professionally and respectfully communicate with customers to obtain needed documents or information necessary to understand their needs.
- Identify errors on titles and escalate when appropriate.
- Distribute titles to Title Specialists when requested.
- Assist with processing paperwork.
- Mail completed title paperwork.
- Support the teams within the department as needed/requested. Outcomes & Activities:
- Timely respond and process title related paperwork received via email, mail and fax.
- Accurately enter title information into applicable system(s).
- Accurately store and organize physical titles in the title room
- Pull titles requested by internal departments and provide to Title Specialists for proper distribution.
- Escalate title change requests to Title Specialists.
- Process and mailing title paperwork.
- Identify and escalate any roadblocks to leadership that is preventing the team from meeting the standards of service.
- Remain compliant with our policies, processes and legal guidelines.
- Adhere to Attendance as outlined in the Operations Attendance policy.
- Work onsite at the Credit Acceptance work location.
- High school diploma
- Meet qualifications to become a Notary.
- Experience efficiently and accurately completing forms and/or data entry.
- Experience in the finance or automotive industry.
- Experience with vehicle titles.
- Diligent: Conscientious, Organized, Able to multi-task
- Initiative: Analytical, Detail oriented, Intuitive; Identifies improvement opportunities and acts with urgency to fix what's broken
- Responsible: Takes ownership for his/her own performance and self-development
- Effective: Works independently, Organized, appropriately manages workload
- Clear: Professional and confident Communicator (verbal and written), Active Listener
- Tenacious: Determined, Decisive, Productive
- Display high levels of attention to detail to ensure work is processed accurately and proper documentations of accounts.
- Show flexibility in addressing the highest priority, time sensitive issues as they are identified by the leadership and ensure business needs are always met.
- Ability to work independently and in a team environment.
- Be open to ongoing feedback aimed at improving performance.
- 4 weeks of onsite training
- Monday through Friday: 8am - 5pm EST
- Monday through Friday: 7am-7pm (Flex Schedule - 8 hours)
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
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