Technician - customer support

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan .

This position will support stakeholders as they utilize and interface with Omnibus Budget Reconciliation Act (OBRA) database application. This includes gaining an understanding of the requirements of OBRA, the importance of the Pre-Annual Screening and Resident Review (PASRR) process, and how the database supports this program. Primary responsibilities will include effectively processing a variety of inquiries and requests for assistance that come into the project mailbox as well as via phone calls. Answer user inquiries and phone calls regarding all non-clinical questions, support callers with technical questions regarding the database, and refer clinical inquiries to the designated contact. This position will serve as the helpdesk technician regarding the OBRA database application. Update technical trainings, identify technical training areas that need updates, identify stakeholder training needs, and run queries and assemble reports as instructed. Assist the OBRA Database Analyst, in collaboration with the DTMB liaison, in various duties related to implementation and maintenance activities of the OBRA IT application.

Position Description

Job Specification

To Be Considered For This Position You Must

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• attach a cover letter.
• if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
  
  

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions

Required Education And Experience

Education

Possession of a high school diploma or a GED Certificate.

Experience

Departmental Technician 7

One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

OR

One year of experience performing administrative support activities equivalent to the 8-level in state service.

Departmental Technician E9

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

OR

One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

Alternate Education And Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor's degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements And Information

The physical location of this position is 400 S. Pine St., Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.
  
  

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email [email protected]. Please reference the job posting number in subject line.

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Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.