Join our dynamic team as an Account Services Representative, where your expertise in order processing will shine! In this role, you will be responsible for processing multiple daily order entries and billing transactions with exceptional attention to detail. You will play a crucial part in maintaining customer accounts and resolving issues while collaborating directly with our sales force, internal departments, and clients. If you have a passion for customer service and a knack for problem-solving, this position is perfect for you!
**Job Specifications:**
**- Job Type:** Full-Time
**- Location:** Novi, MI
**- Pay Rate:** $20.00 per hour
**- Schedule:** Monday - Friday 8:00 am - 5:00 pm
**Roles and Responsibilities:**
- Process daily order entries and billing transactions with high accuracy.
- Resolve customer issues related to orders, billings, accounts receivable, and returns.
- Maintain and update customer accounts efficiently.
- Collaborate with sales teams and internal departments to ensure smooth operations.
- Utilize ERP systems (preferably Oracle) for order processing.
- Generate reports and perform data entry tasks with precision.
- Provide exceptional customer service and follow up on inquiries.
- Maintain composure and professionalism in high-pressure situations.
- Work beyond standard hours as needed to meet business demands.
- Contribute positively in a team-oriented environment.
**Qualifications & Skills:**
- High School diploma or equivalent required; Associate's Degree or equivalent work experience preferred.
- Minimum of 3 years of customer or account management experience.
- Proficient in MS Office, particularly Excel and Outlook.
- Strong knowledge of customer service principles and processes.
- Excellent problem-solving and communication skills.
- Demonstrated organizational skills with attention to detail.
- Proven ability to maintain composure in stressful situations.
- Experience in order processing and data entry accuracy.
- Knowledge of the medical implant industry and hospital customer base is a plus.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.