Receptionist

Purpose of This Position Ambassador of this living center within the community and supports the Administrator in meeting the overall responsibilities of administration for the property. All responsibilities will be conducted in a manner that is consistent with the philosophy of this living center. Qualifications Must possess a high degree of interpersonal relationship skills and capable of relating to a variety of people and personalities. Considerable initiative and judgment required. Word processing and clerical skills; pleasant telephone manner and greeting skills, Sympathetic attitude toward the care of the frail elderly; ability to read, write, and carry out directions in English; maturity to deal effectively with the demands of the job. Minimum age 18 years. Must be able to pass the state mandated criminal background screening and random drug testing. Essential Functions Serves as an ambassador of goodwill to all who enter this living center. Answers and screens incoming telephone calls in a courteous and professional manner. Routes calls and takes messages as appropriate. Forwards messages using email to managers, supervisors and med techs. Holds written messages for staff to get on their breaks. Greets visitors in a friendly, courteous, and professional manner. Gives basic residence information, such as brochures and informational packets, to persons wanting information about this living center. Sorts mail for distribution on the same day it is received Maintain records / statistics regarding inquiries. Assembles and maintains a stock of inquiry packets, move in packets, employee orientation packets, and other folders as directed. Prepares name tags for resident door pockets and new employees as directed. Maintains inventory of office supplies in the work room. Presents list of items needed to Office Manager or Community Relations Liaison. Maintains POLO shirt inventory, distributes shirts as directed, send (fax or scan) payroll deduction forms to ORBIS when shirts are purchased by staff. Orders shirts according to protocol set by Administrator or Community Relations Liaison. Prepare notices of events, provide to Housekeeping Supervisor or Community Relations Liaison for posting. Prepares invitations for mailing. Prints daily event notices for table tents. Ask Pre-Screening questions. Upon completion, provide the information to the Resource Manager or Office Manager Type weekly menus for posting ECP data entry as directed Monitors “comings and goings” in the front lobby Maintains a clean and orderly workspace. Responds to all inquiries with the intent of achieving contact information for follow up by the Administrator, Office Manager, or Community Relations Liaison for residency or waiting list status. Conducts tours for prospective residents, families, and referral resources if Administrator, Office Manager, Community Relations Liaison, or another supervisor is not available. Maintain copies of forms Puts supplies away Sale of employee and guest meal tickets Takes reservations and maintains guest list for special events Other duties as assigned or as may be necessary to assure that the goals and objectives of this living center are met. General Responsibilities Follows policies, procedures and practices outlined in the Heritage Property Management Operations Manual; compliance with state and local licensing regulations; and federal and state fair housing guidelines. Comply with Life Safety policies and periodic “drills” Participate in training opportunities Report safety and health hazards to the Maintenance Supervisor Work cooperatively with others on the same shift and across shifts Report to work as scheduled Treat all residents with dignity and respect Observe residents for any change in condition (physical, emotional, cognitive, or behavioral) Communicate any change in condition to the Shift Supervisor Comply with infection control protocols Compliance with all Resident Rights including confidentiality and HIPAA Compliance with the guidelines stated in the Employee Handbook The Receptionist is expected to communicate professionally, maturely, and respectfully. Compliance with the code of conduct included in the Employee Handbook. Able to walk distances on hard surfaces Able to stand for extended periods of time Able to sit for extended periods of time Some repetitive motion work Able to bend and stoop Able to lift 20# Able to communicate verbally and in writing Able to use email and telephone for communication Able to use a keyboard for typed communication

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