Store Manager - Lansing South (Cedar)

About VOA Michigan

At Volunteers of America Michigan, we don’t just operate stores—we create opportunities, strengthen communities, and change lives. As part of a national nonprofit legacy, our social enterprise retail program supports critical services for veterans, seniors, families, and individuals across Michigan.

When you join VOA Michigan, your leadership directly supports our mission to empower people to lead healthy, meaningful lives.

Position Summary

The Store Manager plays a critical role in advancing VOA Michigan’s mission by leading store operations that drive revenue, elevate customer experience, and support community impact. This role combines hands-on retail leadership with purpose-driven management, overseeing daily operations, coaching teams, achieving sales goals, and maintaining strong operational and financial performance.

If you’re a retail leader who wants their work to matter, this is the role for you.

What You’ll Do

Store Operations & Excellence

• Lead all aspects of daily store operations including opening/closing, staffing, inventory, merchandising, and visual standards.
• Ensure the store remains clean, organized, fully stocked, and welcoming.
• Manage POS systems, cash handling, and sales reporting.
• Maintain compliance with company policies, procedures, and safety standards.

Leadership & Team Development

• Recruit, hire, train, and develop a high-performing store team.
• Set clear expectations, provide coaching, and support professional growth.
• Create a positive, inclusive, and accountable team culture.
• Conduct performance evaluations and corrective action when needed.

Sales, Profitability & Growth

• Execute strategies to meet or exceed sales goals and KPIs.
• Analyze sales trends and operational data to drive performance.
• Control expenses and labor costs to maximize profitability.
• Coach staff on product knowledge, promotions, and upselling techniques.

Customer Service & Community Impact

• Ensure exceptional customer service that reflects VOA Michigan values.
• Resolve customer concerns professionally and with care.
• Foster an environment where customers and donors feel valued and respected.

Inventory & Merchandising

• Monitor inventory levels and coordinate timely restocking.
• Oversee merchandising, pricing accuracy, promotions, and seasonal displays.
• Conduct regular inventory counts and support loss prevention efforts.

Financial Accountability & Marketing

• Review financial and operational reports with the District Manager.
• Manage payroll, scheduling, and budgets responsibly.
• Partner with the Communications Department to implement promotions, campaigns, and community-focused initiatives.
• Support local marketing efforts to increase traffic and engagement.

What We’re Looking For

• Associate degree in business, retail management, or related field preferred.
• 3–5 years of retail management experience or equivalent leadership role.
• Proven ability to lead, motivate, and develop teams.
• Strong communication, problem-solving, and decision-making skills.
• Experience with hiring, training, coaching, and performance management.
• Analytical mindset with the ability to interpret sales and operational data.
• Proficiency with POS systems and retail software.
• Ability to work flexible hours and travel as required.
• Valid Michigan driver’s license with an insurable driving record.

Why Join VOA Michigan?

Meaningful Work: Your leadership helps fund programs that serve Michigan communities
Competitive Full-Time Benefits Package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid time off and holidays
• Opportunities for growth within a mission-driven organization

This role requires standing, walking, lifting, bending, reaching, driving, and interacting with staff and customers in retail, office, and outdoor environments. Seasonal outdoor exposure may occur. Reasonable accommodations are available—contact [email protected] to request support.

Join Us

If you’re ready to lead with heart, drive results, and be part of something bigger than retail, we invite you to apply and grow your career with VOA Michigan.

Apply at – voami.org/careers

VOAMI is an equal opportunity employer that is committed to diversity, equity, and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.