Collections Supervisor

Relapath is currently seeking a Collections Supervisor for a full-time, direct hire role with our client in Ypsilanti, MI. This position offers a competitive salary and excellent benefit package!

Key skills:

1. 2-5 years experience with billing and collections
2. Must have experience leading and managing a billing and collections team
3. Strong verbal and written communication skills.
4. Ability to maintain positive relationships and handle basic conflict resolution.
5. Good organizational skills and attention to detail.
6. Proficient in Microsoft Office Suite or related software.
7. Familiarity with Fieldhub is preferred.

Key Responsibilities:

• The Supervisor of the Customer Management Team (CMT) supports the daily functions of managing customer accounts, including cash collection, updating account information, and entering new customers into the Fieldhub environment.
• The CMT Supervisor assists in coordinating team activities, monitoring progress toward departmental goals, and ensuring standard procedures are followed. This role also provides training support, answers questions, and serves as the first point of contact for escalating routine issues from team members.
• Daily Operations Oversight – Monitor and support the team in completing daily tasks, including account updates, payment posting, and email management.
• Cash Collection Tracking – Track and report daily collections progress, ensuring the department stays on pace to meet monthly goals.
• Document Management – Verify contracts and project documentation are uploaded into Fieldhub within required timelines.
• Payment Processing – Ensure checks and electronic payments are accurately applied to the correct accounts and deposited promptly.
• Team Support & Training – Assist in onboarding new team members, provide guidance on processes, and help cross-train associates.
• Performance Monitoring – Review weekly productivity reports and address areas where associates fall below minimum standards.
• Email & Ticket Management – Ensure shared email boxes are cleared daily and customer requests are responded to within 24 business hours.
• Issue Escalation – Identify unresolved customer, payment, or service concerns and escalate them to the Manager within required timeframes.
• Collaboration – Work with other departments (e.g., Service, Sales, Operations) to resolve account-related issues and maintain positive client relationships.
• Process Compliance – Ensure all team activities follow company policies, procedures, and compliance standards.

Qualifications:

• Understanding of the importance of cash collections in driving business operations.
• Strong verbal and written communication skills.
• Ability to maintain positive relationships and handle basic conflict resolution.
• Good organizational skills and attention to detail.
• Problem-solving ability for routine issues, with willingness to escalate complex matters.
• Ability to prioritize and manage multiple tasks simultaneously.
• Demonstrates integrity, professionalism, and confidentiality in all interactions.
• Proficient in Microsoft Office Suite or related software.
• Familiarity with Fieldhub is preferred.
• High school diploma or equivalent required; associate degree in Business Administration or related field preferred.
• Prior experience in billing, collections, or customer account management preferred.
• Previous experience in a team lead or training role is a plus.