Senior Account Manager

Kforce has a client in Wexford, FL that is seeking an experienced and highly motivated Senior Account Manager to strengthen customer relationships, drive product adoption, and expand account value. This role demands exceptional communication skills, a proactive mindset, and a strategic approach to retaining and growing customer accounts. If you're organized, customer-obsessed and energized by building scalable customer engagement, you'll thrive here. Responsibilities:

• Develop and execute account plans that align our solutions with customer business goals and challenges
• Build deep, trusted relationships with customer stakeholders, becoming their go-to advisor for data quality and threat detection best practices
• Host QBRs and strategic check-ins to align solutions with evolving business needs and elevate executive engagement
• Serve as the internal customer advocate, partnering across Product, Support, and Operations to resolve issues quickly and deliver exceptional customer experiences that improve retention and loyalty
• Identify and execute opportunities to expand account value through additional products, services, or usage
• Leverage customer insights and market trends to position solutions that drive measurable ROI and long-term customer value
• Collaborate closely with Sales and Marketing to align customer-growth initiatives with companywide revenue goals
• Contribute to forecasting, renewal strategy, and customer campaign planning to enhance the overall customer lifecycle
• Analyze customer behavior, usage patterns, and feedback to uncover risks, opportunities, and operational improvements; proactively identifying churn risks and expansion opportunities
• Transform insights into actionable recommendations that drive product enhancements and improve customer success processes
• Report on trends, risks, and opportunities that influence revenue and retention strategy
• 5+ years of Customer Success or Account Management experience in SaaS, data, or related technology fields, with proven results in upselling, cross-selling, and retention
• Strong analytical skills with experience interpreting customer usage data, market trends, and performance metrics
• Excellent communication and relationship-building skills; able to -go native- with customers and collaborate effectively across teams
• Demonstrated leadership qualities and a high-ownership mindset
• Proven track record of exceeding customer revenue, retention, and expansion goals
• Experience with Salesforce, Zendesk, and related tools that support scalable customer interactions and operations