Home Care Administrator

A growing home care agency based in the Southfield area of the Detroit Metro region is seeking an experienced Administrator / Care Coordinator to manage daily operations, client intake, caregiver staffing, and ongoing client support. The ideal candidate will have hands-on experience in home care, including working with the Home Help Program, MCOs/HMOs, HHAeXchange, and actively contributing to new client growth.

Responsibilities

• Manage caregiver schedules and coordinate client services using HHAeXchange
• Oversee client intake, including onboarding, assessments, and service setup
• Actively assist in new client acquisition, including outreach, follow-ups, and converting inquiries into active cases
• Work with the Home Help Program to ensure compliance and proper service authorization
• Coordinate with MCOs/HMOs to verify eligibility, obtain authorizations, and maintain accurate records
• Maintain all documentation in compliance with state and agency requirements
• Lead caregiver recruitment efforts, including job fairs, interviews, and hiring support
• Conduct caregiver onboarding, including orientation and ensuring completion of required training
• Provide ongoing support and follow-up with caregivers to ensure quality care delivery
• Ensure smooth daily operations and high standards of customer service

Qualifications

• Previous experience in home care (required)
• Experience with the Home Help Program, MCOs/HMOs, and HHAeXchange (HHAeXchange) strongly preferred
• Experience with client intake and new client acquisition/outreach preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to work independently in a fast-paced environment
• Proficient with computer systems and office software

Compensation & Benefits

• Competitive pay based on experience
• Commission/bonus structure available (including incentives tied to client growth)
• Opportunities for growth and advancement

Schedule

• Full-time, Monday–Friday

How to Apply

Submit your résumé to: [email protected]

Job Type: Full-time

Pay: $60,000.00 per year

Work Location: In person