Repayment (Collections) Coordinator

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan, over 450 team members, 140,000 members, $4 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Performs a wide range of support functions necessary for the daily operations of the Repayment Department including administering the Collateral Protection Insurance (CPI) program, processing payments, title work, file maintenance, reporting, and legal support. Ensures that internal members are served promptly.

Essential Duties and Responsibilities:

• Administers CPI transactions including processing payments, balancing CPI GL accounts, posting premiums and refunds, and performing required file maintenance on CPI accounts.
• Coordinates weekly write-offs for negative shares and courtesy pay accounts and prepares monthly and quarterly reports for Executive Team review.
• Orders title work, prepares redemption and deficiency balance letters for repossessed assets, and tracks abandon notices. Assists with pricing and classifying repossessed collateral by ordering broker price opinions (BPOs) and appraisals.
• Processes and balance payments from various sources including legal accounts, collateral proceeds, and charged off loans.
• Assists with legal proceedings and updates, performs file maintenance on legal actions such as judgments, writs, and garnishments, and keeps track of PACER system activities related to members.
• Prepares, files, and tracks GAP claims and Dealer Add-On refunds, and reconciles associated GL accounts regularly.
• Assists Repayment Manager with monthly and quarterly reports including loan loss, monthly delinquency, charge off, repossessed collateral, quarter end share draft write-offs, loan classifications, etc. Balances monthly loan charge offs.
• Assists in researching files for fraud and handles loan modifications, loan workouts, and the Loan Extension program. including file maintenance and processing.
• Coordinates with third-party collection agencies for account placement and provides follow-up support and tracking.
• Requests, processes, and posts expense invoices for the department. Orders and maintains inventory for department supplies. Handles departmental mail and researches bad addresses.
• Provides support, as necessary, for the broader Repayments Team to ensure excellent support for the organization.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Uses active listening skills to gain understanding and determine the needs of others to resolve problems, build strong relationships (internal/external), and deliver member-centric solutions.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. High level of reliability, thoroughness, attention to detail and accuracy. Possesses strong organizational skills and the ability to prioritize multiple responsibilities simultaneously.

• Communicates Effectively: Communicates effectively regarding the essential functions of the Repayment Department to audiences with varying needs and abilities; possesses excellent follow-up skills.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

• Proven ability to quickly understand and apply computer/technology applications. Advanced proficiency with Microsoft Office products (Word, Excel, Outlook) and Adobe Acrobat.
• Knowledge of accounting records and mathematical proficiency.

Essential Preparation and Experience:

• High school diploma or GED; and
• 3 years of administrative experience, with a preference for experience in collections, bankruptcy laws, or compliance with the Fair Debt Collection Practices Act.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $18.25 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here