Pharma Commercial Engagement Manager

Job Description

Job Description

About Improzo

At Improzo ( Improve + Zoe; meaning Life in Greek ), we believe in improving life by empowering our customers. Founded by seasoned Industry leaders, we are laser focused on delivering quality-led commercial analytical solutions to our clients. & Our dedicated team of experts in commercial data, technology, and operations has been evolving and learning together since our inception. Here, you won't find yourself confined to a cubicle; instead, you'll be navigating open waters, collaborating with brilliant minds to shape the future. You will work with leading Life Sciences clients, seasoned leaders and carefully chosen peers like you!

People are at the heart of our success, so we have defined our CARE values framework with a lot of effort, and we use it as our guiding light in everything we do. & We CARE!

·& & Customer-Centric: Client success is our success. Prioritize customer needs and outcomes in every action.&

·& & Adaptive : Agile and Innovative, with a growth mindset. Pursue bold and disruptive avenues that push the boundaries of possibilities.

·& & Respect : Deep respect for our clients colleagues. Foster a culture of collaboration and act with onesty, transparency, and ethical responsibility.

·& & & Execution : Laser focused on quality-led execution; we deliver! Strive for the highest quality in our services, solutions, and customer experiences.

We are seeking a& Techno-Functional Engagement Manager to manage client-facing projects in the design, implementation, and delivery of Pharma Commercial Data / Technical / AI Ecosystems . This role is ideal for a professional who can translate business needs into scalable technology solutions , manage program delivery, and act as a trusted partner to senior stakeholders in Commercial, Medical, and IT functions .

The ideal candidate will combine strong business acumen in pharmaceutical commercial/medical operations with hands-on knowledge of data platforms, cloud ecosystems (Snowflake, AWS, Azure), and data governance . This is a client-facing, US-based role that requires excellent communication, solution design, and delivery leadership skills.

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Key Responsibilities

1. Client Engagement Business Analysis

• Engage with Commercial, Medical, and IT stakeholders to capture and refine business requirements.
• Assess client data and technology landscape to identify gaps, risks, and opportunities.
• Translate business needs into solution blueprints, functional specifications, and technical requirements.
• Act as the primary liaison between business teams and technical delivery teams.

2. Solution Design Architecture

• Partner with offshore and onshore teams to design scalable data and analytics solutions tailored to pharma commercial use cases.
• Shape solution architecture with a balanced focus on business impact, technical feasibility, and compliance.
• Guide data integration strategies across CRM, sales, marketing, regulatory, and medical systems.

3. Program Risk Management

• Lead program governance by managing project timelines, milestones, risks, and dependencies.
• Proactively escalate and resolve delivery risks, ensuring smooth execution.
• Track and report program status to both client and internal leadership.

4. Communication Stakeholder Management

• Present solutions, roadmaps, and progress updates to senior client stakeholders.
• Build strong, trust-based relationships by demonstrating deep understanding of pharma commercial operations and data ecosystems.
• Act as a trusted advisor, helping clients optimize data-driven decision-making.

5. Collaboration with Technical Teams

• Work closely with data architects, engineers, and analysts (primarily offshore) to ensure requirements are clearly understood and delivered.
• Provide business context and validation during solution development.
• Ensure data pipelines, governance frameworks, and analytics platforms align with client needs.

6. Continuous Improvement Thought Leadership

• Stay current with emerging technologies in pharma data management and analytics (Snowflake, AI/ML, GenAI).
• Recommend best practices for data governance, compliance (HIPAA, GDPR), and security.
• Drive innovation by identifying opportunities to improve efficiency, data quality, and business impact.

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Required Qualifications

• Bachelor’s degree in computer science, Data Science, Information Systems, Business, or related field.
• 10+ years of experience in pharma data/analytics with at least 5 years in a techno-functional or client-facing solution role.
• Proven ability to translate business requirements into technical designs and vice versa.
• Strong knowledge of pharma commercial and medical data sources, processes, and systems (CRM, patient services, sales data, marketing automation, etc.).
• Hands-on understanding of cloud data platforms (Snowflake mandatory, AWS/Azure preferred).
• Demonstrated expertise in program management, risk management, and stakeholder engagement.
• Excellent communication, presentation, and relationship-building skills.

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Preferred Qualifications

• Experience with pharmaceutical data standards (HIPAA, GDPR, Sunshine Act, industry-specific compliance).
• Familiarity with analytics/BI tools (Tableau, Power BI, etc.).
• Experience with AI/ML or GenAI applications in pharma commercial data ecosystems.
• Project Management certification (PMP, Agile/Scrum, or equivalent).

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Key Skills

• Business Analysis Requirement Translation
• Pharma Commercial Medical Data Ecosystems
• Solution Architecture Cloud Platforms (Snowflake critical)
• Program/Project Risk Management
• Stakeholder Engagement Communication
• Data Governance Compliance
• Collaboration with Offshore/Global Teams

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Benefits

• Competitive salary and comprehensive benefits.
• Opportunity to work with leading pharma clients on strategic digital/data programs.
• Exposure to cutting-edge technologies (Snowflake, AI/ML, GenAI) in life sciences.
• Growth-oriented, collaborative culture with career advancement opportunities.