Customer Service Representative

Job Description

Job Description

If you are not already on the Imperial Beverage career page, apply here:

Sure, you could provide administrative support to lots of companies, but how much more fun would it be while dealing with beer, wine and spirits? Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state!

Eat. Sleep. Greet. Repeat: Our Customer Service Representatives manage all incoming calls, greet visitors, build and run multiple reports, and update data in our company software while providing support to our Sales team. We take great pride in choosing Customer Service Representatives who are customer-focused, enjoy talking to people, have advanced computer knowledge and can stay organized. This position requires strong communication skills and will work from our Kalamazoo headquarters Monday-Fridays from 9am-6pm.

Like a fine wine, Imperial Beverage has been getting better with age since 1933. We are a Michigan family-owned beverage distributor and we are passionate about helping others succeed – at work and in the community. We only hire those with passion, integrity, customer focus and the desire for hard work. Once all the work is done at our fast-paced company, we also like to have fun and lots of it!

Will work for beer? Great! Working for a beverage distributor has its perks. Not only will you get to learn about and sample our products, but we also include health, dental and vision insurance, a 401(k) match, a generous PTO policy, and plenty of opportunities for training and development.

A Day in the Life

• Arrive to the office on time and ready to work
• Assist in answering incoming calls and emails for the Customer Service team
• Greet all visitors and notify co-workers when their guest has arrived
• Process internal sales
• Setup new customers and update data in company software
• Run licensing reports for the state and notify sales team of any changes
• Order office supplies for the Kalamazoo headquarters
• Open, sort and distribute the mail
• Manage the company calendar and conference room reservations

Requirements

• High School Diploma or equivalent and some college education preferred
• One or more years' administrative experience
• 18 years of age or older
• Strong computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Ability to multi-task and pay attention to detail while working within deadlines
• Strong organizational skills
• Must possess superior communication and customer service skills, confidentiality and professionalism
• Ability to problem solve and make decisions quickly and efficiently
• Self-starter with a great attitude and desire to interact with all types of people
• Ability to be patient and polite in order to create positive interactions