Customer Service Representative - Full Time Days - Pharmacy Advantage
- Triages and forwards phone calls to the appropriate Hubs or RN for follow-up.
- Promptly and accurately confirms all patient demographic and nature of the calls.
- Ensures entry of demographic and operations information into the electronic medical record.
- Assists with ensuring the timely and accurate coordination of triaging calls.
- Completes new patient enrollments over the phone and triages the request to appropriate department.
- Communicates with patients/providers to obtain or clarify any required information before triaging the request to appropriate departments.
- Greets and provides assistance to callers, providing positive representation of Pharmacy Advantage Specialty Pharmacy.
- Provides exceptional customer service in resolving problems with access to services, complaints, etc
- Requires high school diploma or G.E.D. equivalent. Associates degree preferred.
- Requires computer proficiency, the ability to accurately type, and working knowledge of Microsoft Office. Experience with Outlook preferred.
- Requires strong organization skills, and the ability to adapt rapidly to changing priorities and tasks.
- Previous pharmacy experience or office/administrative support experience preferred.
- Organization: Community Care Services
- Department: Pharmacy Advantage Rochester H
- Shift: Day Job
- Union Code: Not Applicable
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