Operations Manager (Grand Rapids)

Youngblood Automation, a division of H&P Technologies, is seeking an experienced Operations Manager to lead our team in Grand Rapids, MI.

Youngblood Automation is a privately-held, value-added distributor of automation products and custom engineered solutions, serving customers across Michigan, Indiana, Ohio, Kentucky, Western Pennsylvania and West Virgina. Youngblood Automation provides solutions to a wide variety of industries, including Industrial, Automotive, Factory Automation, Aerospace, Defense, Consumer Goods, Food & Packaging, Steel, Medical, and Mobile. 

Why Youngblood Automation?

As the Operations Manager, you will be responsible for leading the Customer Service, Purchasing, and Warehouse Personnel. The Operations Manager also will be required to interact with our sales managers to ensure that we are supporting our customers and sales representatives in the territory. The Operations Manager will also interact with senior management to identify and implement short and long-term plans for the team that align with company’s objectives and strategic vision.

Key Responsibilities:

• Supervise day-to-day operations in the Customer Service, Purchasing and Warehouse Departments, with the goal of providing best-in-class service.
• Coordinate technical, service, and procedure training for team members.
• Monitor productivity and the utilization of resources in your area of responsibility.
• Monitor customer satisfaction, and the satisfaction of the outside sales team with respect to the performance of your team.
• Oversee inventory management in Grand Rapids, including forecasting, ordering, monitoring of min-max stock levels, and stock returns.
• Develop, mentor, and lead diverse personalities and talents to create a strong and well-functioning team.
• Manage those who maintain customer specific pricing libraries and update the vendor pricing in our ERP system.
• Prepare and deliver periodic performance appraisals intended to establish mutual goals, recognize employee accomplishments, and foster professional growth and development.
• Foster a positive working environment by providing hands-on leadership.
• Hire, train, develop and mentor new members of the team when needed.

Background & Experience 

• Associate or bachelor’s degree.
• Familiarity with fluid power, motion control and/or automation products a plus.
• A minimum of 5 years of experience in operations and/or customer service management.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills, including presentation skills.
• Excellent leadership and interpersonal skills.
• Customer driven with a positive, professional, customer first attitude.
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy.

Critical Competencies

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organizational stakeholders.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting in getting the job done.

Join the Team

At Youngblood Automation, we believe in creating a family-like atmosphere where we empower each team member to grow and succeed. We offer challenging and rewarding work, competitive compensation, and a supportive culture that celebrates your achievements.

Ready to Take the Next Step?

If you are an experienced leader looking for a role where you can make a real impact, we want to hear from you! Apply now and join a growing, financially strong organization with a vision for innovation.

Youngblood Automation is an Equal Opportunity Employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Learn more about us and our product offerings at youngbloodautomation.com.